Human Resources Customer Service

Sapna Jandaur

***** ****** *** ( UNION CITY, CA *4587 ( 510-***-**** (

**********@*****.***

Human Resources Professional

Dedicated HR professional with five year experienced performing Human

Resource Duties including administration, Payroll, success planning,

leadership development, assisting with employee relations, Employee

orientation, and training logistics, recordkeeping and effectively balance

employee needs with company policy.

Extensive background in HR affairs: including experience in Human Resource

Information Systems (HRIS, staff development, new-hire process, conflict

resolution, benefits administration and compensation, HR records

management, HR policies development and legal compliance.

Successful HR Administrator with 11+ years in the administrative area.

Demonstrated success in range of HR areas: developing teambuilding

programs, and writing personnel manuals, corporate policies, staff-

development incentives driving corporate goal attainment. Detail oriented,

strong analytical skills, ability to detect inconsistencies in data, and

ability to work with minimal supervision. . Ability to work reliably and

efficiently under demanding deadlines.

hr key Skills

HR DEPARTMENT STARTUP Unemployment claims Orientation &

Employment Law Employee Relations On-Boarding

FMLA/ADA/EEO/HIPPA Workers compensation/OSHA Medical Terminology

CA Payroll Benefits Administration/Open Legal issues and

Inbound/Outbound calls enrollment compliance

PeopleSoft & ADP application Organizational

Development

HR Policies & Procedures

Professional Experience

GSC, LOGISTICS, INC- OAKLAND, CA

HR Generalist, Current

Managed day-to-day operations of the Human Resource office and managed the

administration of the human resources policies, procedures and programs.

The HR Generalist carries out responsibilities in the following functional

areas: departmental development, Human Resource Information Systems (HRIS),

employee relations, training and development, benefits, compensation

(payroll), organizational development, and employment.

Key results:

< Open Enrollment Processing

< Handle a high influx of inbound calls. (30-40 calls Per day)

< Handle each call at 5-6 minute duration

< HRIS Data Support (ADP-HR/Benefit Solution / Administrators &

Practitioners and Pay eXpert)

< Garnishment / Child Support Orders Processing and Response to Agency

< Performance Reviews

< Reproduction of HR Materials/ Terminations Files

< Quarterly Company Newsletter

< Organizational and space planning

< Processing and administration of company payroll

< Employment and compliance to regulatory concerns and Auditing and

reporting

< Coordinates recruiting and retention strategies and succession

planning process

< Ensure company compliance with HR policies and procedures

< Reviews and assures accuracy of payroll, deductions, and payroll tax

information

< Employee orientation, development, and training

< Policy development and documentation

< Coordination of special events

< Company employee communication;

< Benefits administration (Medical, Dental, Vision, Life, COBRA and 401k

< Employee services and counseling.

< Assisting with Employee relations and issues requiring investigation,

documentations and team resolution

< Analyze data, prepare reports, and make recommendation on a variety of

HR issues.

< Responsible for filing the proper documentation for the enterprise

zone tax credits with the City of Oakland or appropriate government

authority.

< Coordinates training programs, personal and career development,

performance appraisal process, compensation systems, and diversity and

benefit programs.

< Keeps up to date on overall activities of the team, identifying

problem areas and taking corrective actions.

< Performs other duties as assigned by manager

Aerotek - San Ramon, CA

Privately held Staffing Company

HR Customer Support Associate, 2005 to HR Administrative assistant, 2004-2005

2009

Promoted to fulfill a broad range of Human resource and administrative

functions including Payroll, training employees, administering benefits,

overseeing disciplinary action and managing, and HR records. Co-chaired

annual flex-enrollment meetings, resolved conflicts between employees and

insurance carriers, coordinated health fairs to promote employee wellness

and performed exit interviews

Key results

< Assisting with the day-to-day efficient operation of the HR department

< Employee services Maintaining employee files and the HR filing system

< Process all relevant documentation pertaining to hiring, termination,

and any employee status changes

< Handle high inbound calls.

< Trained 30-member management team on important HR techniques and best

practices, conducting workshops and one-on-one coaching sessions.

< Travel arrangements and calendar management

< Tracked company system that insulated company from legal risk and

ensured consistent and fair discipline processes.

< Reworked new-hire orientation program to include HR information and

company resources.

< Ensuring our contract employees, clients and sales teams receive

superior service in the areas of human resources, accounting, and

administrative support.

< Completing internal and external payroll. (bi-weekly processing of

hourly and salary payroll)

< Supervisory Resolution of all payroll and invoicing issues

(adjustments, lost checks, invoice issues, etc.)

< Establish, organize, and maintain employee files, ensuring that all

files are up to date and complete.

< Managing timecard audit and collection (including contacting

contractors and/or clients for missing timecards) in PeopleSoft and

AHCS.

< Audit and ensure accurate compliance with HR records.

< Manage office spending including: supply procurement, marketing, out

of office activities and Purchasing Card account

< Ensure that the highest level of customer service is providing to our

internal and external customer and employees

< Responsibilities in accordance with the organization's policies and

applicable laws.

< Managing the Unemployment Process including claims and hearings.

< Managing the Worker's Compensation Program including education, filing

claims and alternate light duty locations.

< Administer employee benefit plans to include medical, dental, vision,

leave of absence, 401k

< Conducted open enrollment, new hire orientations and exit interviews

< Provided coaching and assistance to managers for successful employee

problem resolution

< Coordinate employee recreation activities/ Recommending Process

improvement etc.

< Participate and assist in human resources projects using communication

skills written and verbal.

Education, Certifications & Training

UNIVERSITY OF BERKELEY- BERKELEY, CA

Human Resource Management (4-year college Degree)

FOOT HILL COLLEGE- Los Altos, CA

Associates degree, Social Science (ADS)

HR Designations:

Currently Pursuing PHR-CA (Professional in Human Resources with CA state-

specific certification)

Computers/ Skills: MS Office: (word, excel, outlook, and PowerPoint),

Proficient in People Soft, ADP Certified, Net Center and Kronos (Payroll

applications). 50 WPM and 10 key calculators. Medical Terminology and Home

care.

Contact this candidate