Customer Service Administrative Assistant
Resume:
Crystal Beachum
**** * **** **. *** **** ( Irving, TX 75063
( Cell: 469-***-****
********@*****.***
Profile
Administrative support professional offering versatile office
management skills and proficiency in Microsoft Office programs. Strong
planner and problem solver who readily adapts to change, works
independently and exceeds expectations. Able to juggle multiple
priorities and meet tight deadlines without compromising quality.
Education
BA: Business, Ashford University (12/2011).
BA: Business, course work, Texas Women's University (one year).
Diploma: Skyline Magnet High School (2005).
Key Skills
Office Office Management Spreadsheets/Reports WC Insurance Claims
Skills: Event Management Executive Support
Records Calendaring Travel Coordination
Management/EMR HIPPA Knowledge Time Management
Database Multitask Presentation Skills
Administration Phone Etiquette Data Entry/ 10 Key
Computer MS Word MS Outlook MS Publisher
Skills: MS Excel MS Access FileMaker Pro
MS PowerPoint MS Project QuickBooks
Professional Experience
1st Eye Care Administrative Assistant/Front Desk
03/2010- Present
Maintaining office supplies and forms necessary to carry out front desk
activities.
Scheduling appointments for patients in accordant with established procedures.
Answering the telephone calls in a professional and courteous manner within
minimum rings.
Liaising with patients, general practitioners, health care professionals, and
patient's family members in a compassionate and kind manner.
Receiving patients in a polite and courteous manner, monitoring the patient's
flow into the treatment and consulting rooms.
Receiving and conveying messages in writing, electronically and verbally.
Receiving requests for recur medication and preparing prescriptions for the
signature by the general practitioner.
Making appointments, verifying insurance, pre-authorization request, filling
bills of patients, providing receipt of money, and undertaking any banking
procedures.
Monitoring the clinical and stationery supply levels, and placing orders as
needed.
Booking and organizing doctors and staff meetings as directed/ Travel Itinerary
Scanning, filing, and faxing the documents and preparing them for mail-out.
Contributing equitably in the maintenance of cleanliness of the medical
practice.
OCCUPATIONAL HEALTH SYSTEMS Medical Assistant Administrative
01/2008- 01/2010
Perform different administrative and clinical duties under the direction of
doctor
Schedule appointments, keep medical records, billing, and coding for
insurance purposes
Take vital signs and medical history of the patients, prepare them for
examination or tests, and give medicines as directed by physician
Perform Functional Capacity Evaluation Testing
Gathering records to create medical synopsis, bookkeeping, answering calls
for appointments, and verifying insurance
Initiate and maintain correspondence with patients and insurance companies
Workers' Compensation Knowledge
Explain hospital admission procedures
Arrange all travel and logistics for Managing Directors and their
candidates
Travel to several locations
Ernst & Young Customer Service Representative, 2006-2007
. Provide impeccable customer service for Ernst & Young business for the
Government tax program via phone for inbound/outbound calls.
. Managing the accounts of customers and keeping records of customer
transactions and interactions for
. Analyzing, obtaining, and verifying whether the order information is
accurate or not and then providing customer service support
. Diplomatically resolving customer complaints regarding home loan and
repayment plans
. Recognizing, documenting, and informing the supervisor regarding the
trends in internal and external customer calls.
. Ability to follow instructions well and make decisions with no
supervision
. Ability to establish immediate trust, confidence, and professionalism
with the client
Irving YMCA Camp Counselor, 2006
. Adapting the available teaching methods to meet the interest and needs
of the children.
. Tracking attendance and enrolled kids on the proprietary database
system
. Selecting, storing, and issuing classroom supplies, equipment and
materials.
. Preparing lesson plans for the children on a daily basis.
. Provided supervision and demonstrate the ability to set and maintain
limits for children using positive reinforcement
. Attending to the basic needs of the children such as dressing and
feeding.
. Discussing the children's progress with other teachers and parents.
Boys & Girls Club of Denton County Sr. Administrative Assistant, 2005-
2006
. Operate front office and provide impeccable customer for clients and
parents
. Finances: accounts payable/receivable, using QuickBooks Pro
. Updated accounts and sent out monthly invoices to parents
. Utilized proprietary software for entering customer information into
database
. Designed new employee orientation package and established and
facilitated all new employee activities and sessions
. Conducted phone interviews and set up meeting with potential board
members
. Alertly identified and reported emergency situations; calmly talked
with victims while coordinating emergency response.
Reference
Micah Sutton
Occupational Health
Manager
Elizabeth Pena
Occupational Health
Asst. Marketer
Angela Hardemon
Staffing Technologies
Recruiter
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