Project Manager Quality Assurance

KIM WINSETT

*** ******** *****

Alabaster, Alabama 35007

Res: 205/663-0428 ******@*********.***

Cell: 205/243-1508

OBJECTIVE

To obtain a Business Analyst or Project Manager position that will allow me

to utilize my knowledge and experience to facilitate growth, increase

product satisfaction, and contribute to the bottom line.

SUMMARY

Accomplished Project Manager with more than twenty years experience in the

IT industry in various roles and industries. Proven ability to plan,

initiate and manage multiple projects simultaneously. Manage resources and

serve as liaison between business and technical aspects of projects.

Manage project execution to ensure adherence to budget, schedule, and scope

throughout the entire life cycle. Comprehensive knowledge of Software

Development Life Cycle (SDLC), having thorough understanding of various

phases like Requirements, Analysis/Design, Development and Testing.

EXPERIENCE

ActekSoft (Callidus Software) Birmingham, AL 2004 - present

Commission and Incentive Compensation software company with customers in

the medical insurance, financial services and retail industries.

Project Manager

Responsible for all aspects of the development/implementation of projects

involving cross-functional teams focused on the delivery of a product from

the original concept through final implementation. Manage implementation

projects and perform tasks from Project Management, Quality Assurance,

Documentation, Training and Client Services.

. Define and execute project scope, objectives, risk assessments

and solutions, and communication plan.

. Develop detailed business requirements, work plans, schedules,

budgets, and status reports.

. Develop internal and external documentation from data conversion

mapping, to application configuration, quality assurance scenarios,

testing matrix, and standard operating procedures.

. Configure application for best solution to meet client requirements

and integration of product into the client environment.

. Initiate, review, or approve modifications to project plans.

. Monitor or track project milestones and deliverables.

. Schedule and facilitate meetings.

. Assess current or future customer needs and priorities through

communicating directly with customers.

. Direct or coordinate activities of project personnel.

Key Contributions

. Successfully implemented nine phases of the most complex customization

of product for retail client. Perform ongoing support tasks. All

deliverables were delivered on time or early and within budget.

. Drastically improved customer relationship for dissatisfied medical

insurance client through management of product upgrade implementation.

Continue to provide post implementation support.

Technical Skills

. Write MS SQL and Groovy based expressions to generate extracts,

reports and process related queries within application and to validate

testing results.

. Perform issue and risk management responsibilities using JIRA.

KIM WINSETT Page

Two

SyncSite, Inc., Columbiana, AL 2004

A consulting firm focused on addressing the Customer Relationship

Management needs of mid-market companies. Clients include medical

insurance, manufacturing, school administration software, etc. companies.

Project Manager

Worked in all aspects of small company from managing office and development

staff, to front-line support of clients, performed basic customizations of

product, and project management.

Key Contributions

. Increased average monthly billing by 41%.

. Created and implemented HR policies and procedures.

. Developed and implemented project processes.

. Increased client satisfaction with status information and on-time

delivery.

. Prioritized and tracked tasks for teams.

Pyramid Digital Solutions, Birmingham, AL 2003

A software company for the retirement plan industry.

Project Manager /QA Administrator (contractor)

Managed product development for on-schedule product deliverables.

Responsible for quality assurance.

Key Contributions

. Developed and implemented automated testing process.

. Supervised and increased product quality.

IT Consultant, Birmingham, AL 2002 - 2003

Details Communications - Project Administrator/Consultant

Kid One Transport System - Software Conversion Consultant

Children's Health System - HR Project Management

Hunter Systems (Castlebridge Technologies, Inc.), Birmingham, AL 1997 -

2001

Software company for administration software for private schools and non-

profit organizations.

Senior Project Manager 1999 - 2001

Managed all aspects of internal product development. Oversaw all areas of

new development from detailed work plans, to schedules, quality assurance,

documentation, production and product release. Management position

overseeing three departments: quality assurance, technical writing and

production.

Key Contributions

. Implemented process of creation and approval of functional and

technical specs for all development.

. Created and incorporated procedures for Beta client involvement in

enhancement determination as well as early review of new releases.

. Researched solutions and submitted recommendations for special

projects.

. Provided more focused service to existing clients and expanded client

base by developing a team approach to product development.

KIM WINSETT Page

Three

SalesLogix Database Administrator 2000 - 2001

Performed basic customization of product as well as creation of new reports

utilizing Crystal Reports.

Key Contributions

. Successfully implemented a new Client Relationship Management system,

which increased communication between customer, sales and client

services. Established paperless work orders, which increased

productivity and sales figures.

Project/Product Manager 1997 - 1999

Key Contributions

. Reorganized the software development process which increased sales and

support staff knowledge of products.

. Conducted training for all staff for new product releases.

. Improved quality of products and increased client satisfaction by

initiating the establishment of a Quality Assurance Department.

Tapscan, Inc.(divisions acquired by Marketron and Arbitron), Birmingham, AL

1988 - 1997

Software company for television, radio, cable and advertising agencies

utilizing Nielsen and Arbitron ratings to sell their airtime to

advertisers.

Product/Project Manager 1995 - 1997

Responsible for development flow for suite of twelve products. Worked with

sales staff and programmers to timeline and test software development

efforts.

Key Contributions

. Released most enhanced version of the flagship product. Product

generated $4 million in revenues.

. Released two new products.

Director of Client Services 1988 - 1995

Management position overseeing largest department. Duties included

supervision of personnel, hiring and firing, training, budgetary setting

and monitoring, and goal setting. Directed staff of client service

personnel through initiatives aimed at improving the client experience.

Key Contributions

. Created a performance measurement tool, which validated performance of

the department. Formulated and implemented improvements to address

negative feedback.

. Cultivated and maintained a highly motivated, energetic work force.

TECHNICAL EXPERIENCE

MS Project, MS Office Suite, MS SQL Server, Oracle, JBOSS, WebSphere,

WebLogic, Java/J2EE, Groovy, C++, VB, Delphi, Turbo Pascal, Fox Pro, XML,

Confluence, Bamboo, JIRA, SourceSafe, SubVersion, Visio, ACom3, Goldmine,

SalesLogix, RoboHelp, Timeslips, Linux, Unix, VNC, Remote Desktop, Crystal

Reports, Cognos Reports, Jasper Reports

EDUCATION

Bachelor of Science Degree - Auburn University

CREDENTIALS

PMI courses completed

PMP Certification in progress[pic][pic][pic]

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