Customer Service Assistant
Resume:
-*RESUME
OF
KAREN D. SHARP BRAY
Corbin, KY 40701
Date of Birth: 6/9/63
EDUCATION:
Excel Business College - Corbin, KY: I completed a two year course in the Legal Field. I
graduated with a 4.0 average. I received a diploma in 1987.
Whitley County High School - Williamsburg, KY: I graduated and received my diploma
in 1981.
Corbin Vocational School - Corbin, KY: I completed a two year term in the field of
Health Occupations. I received my certificate in 1980.
WORK HISTORY:
MOUNTAIN VIEW LODGE - Corbin, KY: My job title was that of Managerial
Consultation. My duties included the assessment of the management of the Lodge. I
observed the operations of Mountain View Lodge as well as a subsidiary, Frosty’s
Market. I consulted with the owners/management and made my assessments of the
operations of the business. I assisted in the improvement and operations. My duties also
included payroll, inventory and working with local officials to improve, maintain and
successfully add to the growth of the business. I worked here through 2008.
HSBC - London, KY: My job title here was that of Mortgage Collections Agent. My job
duties included customer service, collections, maintaining records of clients, assisting
with the successful resolution of default loans, short pays and foreclosures. I worked here
through 2007.
SOUTHERN WATERPROOFING INC. - Rockholds, KY: I was the co/owner of this
company. My specific job duties included but was not limited to the following: Customer
service and relations, hiring, payroll, advertising, ordering and maintaining materials,
warranties, answering phones and secretarial duties, maintaining records, scheduling
appointments, work schedules and estimates, securing reservations and travel
arrangements for employees when the job required an overnight or out of state stay. I
successfully operated this business from 2001 through 2006.
SIZEMORE LAW OFFICE, London, KY: I worked as a legal assistant/paralegal for
Attorney, Kenneth Sizemore and/or other associates. My job duties included but was not
limited to the following: Taking and scheduling depositions, preparing and maintaining
client files, maintaining and calendaring court appearances, statutes, client schedules,
depositions and proof times, assisting clients, preparing legal documents, conversing and
communicating and conversing with persons and officials of many legal, professional and
personal levels, answering phones, filing documents, taking shorthand and dictation,
payroll, maintaining client accounts and filing pay schedules. I worked there through the
years of 1988 through 1996, 1998 and 2000.
FARMER LAW OFFICE, London, KY: I worked as a legal assistant/paralegal for John
Kelley. My duties included but were not limited to the following: Maintaining client files
and preparing legal documents, maintaining, scheduling and calendaring appointments,
court appearances and client appearances, answering phones, client relations, attending
calendaring meetings with other attorneys and/or office personnel. I worked there through
1999.
JORJANI LAW OFFICE, Barbourville, KY: I worked as a legal assistant/paralegal for
David Jorjani. I also worked with him as a Child Support Agent. My job duties included
but were not limited to Maintaining and preparing client files and legal documents,
scheduling and calendaring appointments and court appearances, assisting and
participating in court appearances, answering phones, and assisting with clients. I worked
there through 1997.
HUGH RICHARDS LAW OFFICE, London, KY: I worked as a legal assistant/paralegal
for Attorney, Hugh Richards. My job duties included but were not limited to assisting
clients, scheduling appointments, calendaring, preparing and maintaining legal
documents and files, assisting clients, dictation, answering phones, and filing documents.
I worked there through 1987.
SKILLS:
I am experienced in running an office with multiple and vast duties, I have maintained
communications, procedures and followed protocol on many levels, including being a
liaison for the Knox County Attorney before the Knox County Judge on behalf of Knox
County and the State of Kentucky; I have maintained quality control for Southern
Waterproofing for all of its customers as well as keeping constant and good standing with
the BBB in Lexington, KY; I have taken depositions for many attorneys for court
purposes; I have assisted in maintaining, assistance, communications and legal protocol
and procedures for many clients in the legal system for over 20 years; I am experienced
in preparing and maintaining legal documents, files and information of confidential
nature on a daily basis; I have experience with working with many customers, banks and
financial institutions in resolving matters of past due mortgages and collections; I have
initiated and overseen consultations between customers and debt resolution companies
and centers to come to a satisfactory resolution for both parties; I have experience in
consulting with companies to trouble shoot problems that they might be having
concerning company operations and procedures, payroll, vendor and customer services
and overall operations including working with many city officials to secure license and
inspections.
REFERENCES:
Kenneth A. Sizemore, Attorney At Law, 606-***-****
Linda Cales, Paralegal, 606-***-****
Crystal Williams, Legal Assistant to Judge Lawson, 606-***-****
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