Customer Service Manager

Lindsey Taylor

*N*** Creek View Lane, Saint Charles, IL 60175 630-***-****

**************@*****.***

OBJECTIVE___________________________________________________________________

______________________

A position as a student enrollment associate that effectively uses strong

attention to detail, ability to prioritize, and a competitive, goal-

oriented spirit to improve organization and communication throughout the

company while delivering efficient and accurate results to clients.

EDUCATION

B.A. Business/Economics, May 2010

Wheaton College, Wheaton, IL

Microsoft Excel 2007 Continuing Education, August-October 2010

Microsoft Office Online

Related Coursework: Charts I, Excel Services II, Excel Services III, Excel

Services IV, Formulas, Keyboard Shortcuts, Office Open XML, PivotTable II,

PivotTable III, Security I, Security III, Exporting Data to SharePoint

site.

RELATED EXPERIENCE

Intern

American Equine Insurance Group, Elgin, IL, June 2010-Current Date

. Learned all facets of the equine insurance business by interacting

with management executives, agents and customers by phone, e-mail, fax

and in person.

. Used a detail-oriented approach to gathering client information for

underwriters.

. Assisted with accounting procedures associated with month-end reports.

. Worked with a team to determine competitor strengths and made

recommendations based on findings.

Business Development and Planning

Foxhall Resort and Sporting Club, Douglasville, GA, December 2009-February

2010

. Conducted area research to assess market for development of an

equestrian training center.

. Developed detailed business plan according to specifications and needs

of client.

. Provided continued support and updated reports as requested by client.

Rehabilitation Tech

Accelerated Rehabilitation Centers, Saint Charles, IL, January 2006-August

2010

. Improved customer service by greeting patients and facilitating

incoming and outgoing phone communication.

. Exhibited excellent ability to multi-task, while using time

effectively to complete diverse tasks.

. Participated in selection and training of new employees.

. Provided comprehensive administrative and clerical support services,

including detailed computer work and problem solving.

. Oversaw inventory of office and clinical supplies.

. Conducted physical employment testing for companies within the

community to prevent work related injuries and accidents and

maintained data records for these client companies.

Office Assistant

Campton Pediatrics, Saint Charles, IL, June 2004-August 2005

. Implemented new organizational techniques which facilitated business

affairs.

. Communicated with insurance companies and provided explanation of

coverage of benefits to patients.

. Handled patient concerns and complaints and effectively communicated

these to doctor, nurse and business manager.

ADDITIONAL ABILITIES

. Strong Computer Skills: Microsoft Office including Word, PowerPoint,

Publisher and Excel; 75 wpm.

. Conversational in Spanish.

. Cross-cultural experience gained from traveling abroad to Ecuador.

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