Management Manager
Resume:
José A Lombay Quiñones
http://pr.linkedin.com/in/joselombay
Humacao, Puerto Rico 00778
****.******@*****.***
787-***-**** / 787-
INFORMATION TECHNOLOGY MANAGEMENT PROFILE
IT Operations & Management • Staff Supervision & Training • Cost Savings & Budgets • Project & Data
Management • Business Systems Implementation • Corporate Departmental Start Up
Information technology executive with progressive large-firm and offshore expertise overseeing enterprise-wide
technology infusion, warehouse data management, telecommunications, operations and maintenance technical support
services. Known for launching and sustaining strong client relationships, smoothly implementing change and
supervising large staffs of remotely based employees. Adept at leading regional enterprise software
implementation/migration engineering initiatives. Fluent in Spanish and English.
EXPERIENCE
2008 – Present JAL INFORMATION TECHNOLOGY CONSULTANT
Gurabo, PR
Launched and run consultancy providing information technology services and support to small-and
mid-sized businesses in Puerto Rico and mainland United States.
• Client Relations: Provide executive-level client services, project management, technical
implementation and follow-up support for such businesses as major textile companies, freight and
logistics firms and public relations agencies. Evaluate client requirements and provide advice on
hardware server configuration, backup and recovery, performance and application tuning. Grow
client base via well-developed network of referrals.
• Network Design & Implementation: Plan, develop and institute client-based networks, network
intrusion and VPN access. Develop and provide support for LAN/WAN VPN configurations, server
security monitoring, operations and maintenance and OS performance tuning. Directly support
international freight company’s network of nearly 60 employees, including remote staff in Florida
and New Jersey.
• Cost Savings: Provide guidance to clients on cost-effective best practices; saved one firm several
thousand dollars by successfully troubleshooting desktop maintenance issues and malfunctioning
equipment. Improved application performance by 10% through network infrastructure upgrade.
José A Lombay Quiñones
109 Antonio López
http://pr.linkedin.com/in/joselombay
Humacao, Puerto Rico 00778
****.******@*****.***
787-***-**** / 787-
463-8111
2005-2008 HANESBRANDS INC. (formerly Sara Lee Intimates Apparel) Vega
Baja, PR
Manager, Global Technology
Steadily promoted within IT ranks to upper management at leading global consumer goods company.
• International Management: Managed IT operations in five Central American and Caribbean
territories and countries; duties included overseeing design and implementation of new systems,
communications and support requirements. Advised executive leadership on system performance
improvements. Spearheaded startup of IT departments at newly opened facilities in Honduras and
El Salvador. Piloted email system migration from Lotus Notes to Microsoft Exchange for 5,000+
users in just two months.
• Staff Supervision & Leadership: Hired, trained and evaluated 34 full-time employees on nine
teams.
• Budget Management: Oversaw annual budget of nearly $1.5 million; consistently ended fiscal
year under budget. Co-led efforts to reduce networking costs by 25% through establishment of
operations and collocation centers in supported regions; effort was praised by firm’s Corporate
Telecommunications team. Extensively reviewed hardware/software acquisitions and contracts to
ensure compliance with master agreements; diligence resulted in 15% savings to company.
1998-2005 SARA LEE INTIMATES
Vega Baja, PR
Information Technology Manager
• Staff Supervision & Training: Mentored and trained local plant staff, regional operations
managers and corporate IT staff. Implemented commended process for giving feedback and
increasing morale.
• Budget Management: Successfully implemented cost-savings plan following mandate by upper
management to trim budget by 10%; regularly met various financial goals.
• Client Relations: Brainstormed and implemented improvements for 10 separate facilities in
Puerto Rico and four foreign countries. Increased client base while staying within operating
budget.
José A Lombay Quiñones
109 Antonio López
http://pr.linkedin.com/in/joselombay
Humacao, Puerto Rico 00778
****.******@*****.***
787-***-**** / 787-
463-8111
1995-1998 SARA LEE INTIMATES Rio
Piedras/Vega Baja, PR
Project Leader
• Staff Management: Led teams of junior-level staff members in meeting project timelines and
balancing short-term goals with long-range objectives.
• Project Management: Developed and negotiated service agreements, leading to strengthened
strong customer service relationships. Crafted goals and cost projections, gaining approval from
upper-level management. Implemented work plans and processes. Tracked progress of projects and
reported to senior-level staff.
1993-1995 SARA LEE INTIMATES Rio
Piedras, PR
Senior System Analyst
• Operations Management: Led operations for voice and data communications and other
technological efforts at various offshore plants and offices. Supervised seven off-site computer
operators.
ADDITIONAL WORK HISTORY
• System Analyst and Programmer-Analyst, Bali Co., Vega Baja, PR
• Consultant, MIS Consulting Services, Caguas, PR
• MIS Manager, Infinet del Caribe Inc., Arecibo, PR
EDUCATION
Colorado Technical University, Colorado Springs
Master’s of Science Management
University of Puerto Rico, San Juan, PR
Bachelor of Science (Cum Laude), Mathematics
José A Lombay Quiñones
109 Antonio López
http://pr.linkedin.com/in/joselombay
Humacao, Puerto Rico 00778
****.******@*****.***
787-***-**** / 787-
463-8111
CERTIFICATIONS & SEMINARS
Certifications Obtained certifications in Business Transformation, Change Management and Project Management
Colorado Technical University (online programs).
Seminars Project Management Processes in Organizations Project Planning, Execution and Closing
Schedule and Cost Control Techniques Contracting and Procurement in Project Management
Contact this candidate