Customer Service Manager

Sattie Persaud

**** ***** ***** ***** *****, Maryland 20740

Tel: 301.852.844

Objective

Seeking new challenges and responsibilities in

Property Operations. Offering vast experience in

Property Management in various markets and

capacities.

Summary Of Qualifications

Results Oriented Professional with over 10 years of

experience in the Real Estate industry with vast

exposure to staff leadership, business development,

outreach marketing, strategic planning, and

customer service.

Professional experience

January 2008 - Present

Wynfield Park Apartments

College Park, Ma

Leasing Manager

Responsible for maximizing property occupancy by

generating qualified prospects, Outside sales and

networking within the local community, scheduling

appointments, securing leases, promoting resident

retention and Providing or Coordinating exceptional

customer service. Provide property tours,

Processing lease applications; qualifying residents

and Supporting the Property Manager with multiple

office, maintenance and administrative tasks.

Conduct ongoing training and facilitate regular

meetings with the leasing staff in order to obtain

optimum associate

Performance.

April 2003 to Present

Century 21

Realtor (Independent)

Assist homebuyers in determining their buying power

by analyzing their income/debt ratio; Analyze and

research MLS data to generate market analysis; Help

clients with the negotiation process; Help buyers

with financing options while identifying qualified

lenders and managing the closing process;

Recommended repairs or cosmetic work that would

significantly enhance property marketability with

cooperative marketing networks; Help clients write

legally binding, win-win agreements in all types of

economies.

May 2001 - March 2002

Holiday Inn Hanover

Asst. General Manager

Created a positive work environment by maintaining

the highest level of ethics and integrity

consistent with applicable regulatory standards and

ownership's values. Supervised various department

managers and contractors including Front Desk,

Housekeeping, Maintenance, Food and Beverage, etc.

Managed daily Front Desk Operations to ensure high

levels of hospitality are exhibited to all Guests

and Visitors. Performed regular building and unit

inspections to ensure hotel and brand standards are

met and that the hotel is safe for guests, owners

and staff. Identified areas of process improvement

and leveraged best practices by working with

appropriate corporate resources as necessary.

March 1999 - April 2001

Holiday Inn Hotels and Suites

Revenue Manager

Developed the most effective rates and strategies

to increase revenue and implemented strategy

recommendations. Utilized a multitude of data

management systems which enabled me to compare data

such as: Historical Demand, Regional, Seasonal and

Competitive Influences, Group Performance across

all Property Profit Centers, Segments and/or

Markets Price Sensitivity, and Reservations costs

across multiple sales channels. Through generating

presentations and charts I effectively communicated

my recommendations to sales directors and the

general manager who adopted the pricing strategies

to impact revenue.

education

Brickdam High School-1994

The National Association of REALTORS Mandatory New

Member Code of Ethics

Radon, Lead, and Mold: Issues in Real Estate

Marketing and Leasing: Multifamily Properties

Advanced Studies in Market Analysis

Achievements Obtained two Emerald and Ruby Awards for Best Top

Producing agent.

National Association of Realtors Award.

Employee Goal Setting award for best producing

agent.

Top Sales achievement end of the year award.

Closing Ratio of 77% for Leasing Sales.

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