Engineer Training

Robert J. Wright

**** ****** **** ( Lorain, Ohio 44055 ( Cell: 440-***-****

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OBJECTIVE: An adaptable and well-versed information systems professional

with more than twenty years of hands-on experience seeks a position that

will utilize expertise in field service engineering, server and systems

installation and support, and technical management to assist a dynamic IT

team.

AREAS OF EXPERTISE

Active Directory Microsoft Servers Microsoft Office DOS Assembler

Suite

Cobol Programming Pascal Basic Tandem TACL

Field Service Help Desk C Programming Server Repair

Support

PROFESSIONAL EXPERIENCE

Hewlett Packard Computers, Inc. June

2006 - Present

Service Engineer IV

. Install and maintain HP NonStop Himalaya NS-Series/S-Series computer

systems.

. Participate in Hardware and Software Professional Support Services.

. Assist with Operating System and Systems Software Defect Support

Services.

. Provide technical assistance to a team of junior technicians.

. Participate in HP-UX Hardware installations as needed and Break-Fix

mentorship.

. Maintain L200 Mid-Range nPAR systems rp8420/7420, rx 8620/7620 Course

12682.

. Maintain Low-End HP9000 and HP Integrity Servers, rx2620/4400.

. Support Help Desk dispatch repair services for Goodyear and Dealer tire

stores on Proliant ML310-G3/4/5 servers and p3005hp laser printers.

Compaq Computers Inc. October 1979 -

June 2006

Senior Support Engineer

. Installed and maintained Compaq NonStop Himalaya S-Series/ NonStop

Integrity FT systems.

. Participated in Hardware and Software Professional Support Services.

. Assisted with Operating System and Systems Software Defect Support

Services.

. Provided technical assistance to junior technicians.

. Oversaw several major accounts using Tandem Himalaya K10000/K20000,

Cyclone, K1000, S-Series and INTEGRITY/FT computer products.

EDUCATION

Indiana Wesleyan University, Independence Ohio

December 2005 - Present

. Enrolled in Leap Program for Bachelor of Business Information

Systems

Pima Community College, Tucson Arizona

. Pursued an Associates Degree in Computer Science

. 60 credit hours earned.

ADDITIONAL TRAINING

Hewlett Packard Computers Inc., Technical Training Center

. Completed HP Non-Stop NS-Series Server Support Course

. Completed HP-UX Course 12682, L200 Mid-Range nPAR systems (rp8420,

rp7420, rx8620, rx7620

. Completed HP-UX Course 10932, Supporting the Low-End HP9000 and HP

Integrity Servers

. Completed HP UX Ace Lite training for HP-UX A/K/L/N Class Servers

. Training courses on Windows 2000 Server Active Directory, Advanced MS

Office

Certificate earned: NonStop Accredited Integration Specialist

Tandem Computers Inc., Technical Training Center, Cupertino California

Tandems Support Engineer training program:

. Software management and Support Skills for all Guardian Software

Subsystems

. Completed Tandem NonStop Customer Engineer training program including:

NonStop/Nonstop II/Nonstop TXP/Nonstop VLX/NonStop Cyclone/Nonstop

Himalaya/ NonStop S-Series/NonStop Integrity transaction Processing

Systems

Honeywell Information Systems Inc., Technical Training Center, Framingham,

Massachusetts

. Completed Honeywell Series 200/2000, Series 60 Level 60/66

Customer Engineer Training course

ADDITIONAL BACKGROUND

Previously held a Top Secret Crypto Security Clearance

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