Customer Service Years Experience

Les Lambus

**** ******** **., *. **. Louis, Illinois 62207

618-***-****

*******@*****.***

OBJECTIVE

Seeking a position as a Network support specialist or related

position, where a diverse educational background and proven technical

expertise will be utilized and advanced.

EDUCATION

Vatterott College, St. Ann, Missouri

June 2003

Computer Programming & Sytems Analysis

Bachelor Degree

GPA: 3.8

Vatterott College, St. Ann, Missouri May 2000

Computer Programming & Network Management Associate Degree

Perfect Attendance and Achievement Awards

GPA: 3.6

SKILLS AND QUALIFICATIONS

( CCNA, A+, Network+, MCP Windows 2003 Server and XP, VOIP

Fundamentals

. Working knowledge of Client-Server technology and computer

networking including Windows 95/98/2000, ME, XP, NT, 2003 Server,

MAC and Novell

. Created professional web pages using Java, Java Applets and HTML

. Understanding of event driven and object-oriented programming and

design

. Knowledge of Database Management including table creation,

normalization, backup, recovery, security, retrieval and relational

database design

. Familiar with problem analysis, design, development, implementation

and documentation

. Experience with Cobol, Visual Basic, C++, VBA, SQL, Oracle 9i,

ColdFusion, CGI, Perl, Shell, ASP, and Microsoft Project

. 5+ years experience troubleshooting high speed internet access,

general computer issues, setup of email accounts and billing

. Extensive problem identification and resolution skills in

addressing and finding corrective solutions to difficult tasks

including network and router configuration, TCP/IP and Operating

Systems

. Experience with Microsoft Office Professional including MS Word,

Excel, PowerPoint and Access

. Familiar with HP Openview, Vantive System server 7.0, Waffle 2000,

WFA Mocha32, Avaya 8700 phone switch

. Experience demonstrating analytical thinking with strong problem-

solving skills and written/verbal communication abilities

. Skilled at presenting information to others in an understandable

fashion and adept at working independently or as part of a team

PROFESSIONAL EXPERIENCE

American Water, Alton, IL

Call Center Support Specialist

2004-present

American Water Resources / Keystone Staffing, Alton, IL

Customer Service Rep

2002 - 2004

Charter Communications, St. Louis, MO

High Speed Data Specialist / Help Desk

2001 - 2002

Convergys, St. Louis, MO

Computer Technician/ Help Desk 2001 - 2001

Vatterott College, St. Louis, MO

Programming Languages Teachers Assistant

2000 - 2001

United Parcel Service, St. Louis, MO

Computer Operator / Clerk / Delivery Driver 1978 -

1998

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