Customer Service Administrative Assistant

Vernessa Garland

**** ********* *****

407-***-****

***************@*****.***

Customer Service Support

Profile

Customer service support with proficient skills in Microsoft Office

programs. Strong planner and problem solver who readily adapts to

change, works independently and exceeds expectations. Able to manage

multiple tasks and meet deadlines.

Education

1992-1995 Orlando College Orlando, FL

B.A., Business Administration

A.S., Computers - Data Entry

Relevant Courses:

MS Office - Excel 1,2 & Word 1,2 Certified

Administrative Support for Executives

Professional Office Procedures

Key Skills

Office Office Management Communicator Front-Desk Reception

Skills: Team Player

Records Calendaring Executive Support

Management Travel Coordination

Organized

Computer MS Word MS Outlook Salesforce

Skills: MS Excel MS Access Hagen System

MS PowerPoint Research Ability Time Management

Experience

iGPS - Orlando, FL Administrative Assistant, 2008 to

Present

Administrative Assistant supporting the Director of H.R. and Executives

Managed Asset Recovery office in supervisor's absence for 2 months

Managed Sam's Club Program and NW Region in Asset Recovery

Communicates effectively with all Executives and other departments

Maintains the payment tracker and HR Budget spreadsheets

Central Florida Press - Orlando, FL Administrative

Assistant, 2007 -2008

. Highly motivated Accounting Specialist and collections

professional

. Assisted visitors, vendors and clients with inquiries and

appointments

. Organized and maintained file system, and correspondence and

other records

. Organized, balanced, managed and posted A/R batches daily.

. Recorded general ledger entries and deposited checks daily at

bank.

Clarklift of Orlando - Orlando, FL A/R Assistant/Office

Coordinator, 2005-2007

. Managed all petty cash and drop depository transactions daily

. Established credit lines and setup accounts with vendors after

approval

. Recorded receivables general ledger entries and called

delinquent accounts

ATT Wireless - Orlando, FL Admin./Billing Support/Resolution

Consultant 1998-2005

. Handled escalated calls and filed trouble tickets

. Help desk support research administrator

. Training Intern/Facilitator for new and existing employees

. Administrative Assistant for Supervisor

. Billing support coordinator

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