Customer Service Sales

Adam Lundin

*** ******* **, # *

Denton, Tx *6201

Phone 251-***-****

E-mail ****.******@*****.***

Education

**-****- **-**** ******** Technical College Columbia, SC

General Studies

President's List 4.0 GPA Spring 2000,

Scholars' List 3.5 GPA Summer 1999

08-2000- 08-2003 University Of North Texas Denton, TX

B.A. Philosophy

Experience

8-2009 to 4-23-2010 Intern at St. Marks Lutheran Church, Elberta, AL

Teaching classes, from the Junior high level to Adult education

visiting sick and homebound members of St. Marks

Preaching sermons on Sunday mornings

Working with the youth program

Building relationships in the community

Working with other non-profit organizations

4-2008 to 6-2008 MADD Regional representative- Temporary Dallas, TX

Set up audio visual presentation for Elementary, Junior and Senior High

Schools

Sent in detailed weekly expense reports, logged all miles driven, and

would spend at least an hour a day keeping in contact with the home

office

Kept in contact with regional MADD offices offering my help, to promote

teen and young adult activism within the community

01- 2008 to 03-2008 Eckerd Youth Alternatives Lowgap, NC

Chief Counselor

Spent 5 days a week 24 hours a day with 10 teen aged boys ages 13 to 16

Worked with a program that is based off of choice theory, in which each

decision made by the children could either positively or negatively

affect their personal growth.

Facilitated a therapeutic outdoor environment which was clean, safe and

supportive for all of the kids

worked with accredited teachers to make sure each students school work

was done and up to the

standards that we and they held them selves to in their treatment plan

CPR, Basic water safety, TCI certified

Worked with Co-Counselor to facilitate the core goals of each kids

individual treatment program

08-2006- 10-2007 True.com Irving, TX

Customer Service

Approved profiles and pictures to make sure each photo was within company

guidelines

worked within company policy to retain customers, and solve issues that

members has with their account and profile

Worked with supervisor and peers to create an "Environment of

Excellence"

Monitored chat rooms to make sure our members were safe and also to

remove those members that had violated the terms and conditions of the

chat rooms

Sent out emails to customers that had inquired about billing, general

site questions, and complaints against the company or another member

(In-School 8-2003 to 8-2006)

6-2000- to 7-2001 Lutheran Student Fellowship Director Denton, TX

Director

Planned weekly Bible studies

Planned and facilitated community service events to raise money for trips

and community

service

Planned retreats, community service oriented events and would facilitate

communication between the group members and community service

organizations

Facilitated dialogue between the Congregation and students, with programs

such as adopt a student, student work days and once a year having a

service planned, run by the students

08-1998 to 7-2000 Nelson Cares Columbia, SC

Tutor

Made sure homework was done to school and parent requirements of the

children

Built relationships with kids and parents

Took kids out on educational field trips

Worked with many kids from disadvantaged social and economic backgrounds

ages 6 to 12

Made sure the after school program was a clean and safe environment for

all the kids

05-1997 to 08-1998 Blockbuster Music Columbia, SC

3rd Key Manager

Opened and closed the store

Made sure daily tasks were accomplished

Made sure all cash drawers were not short and that each cashier was

responsible for any shortage according to company policies

Helped Customers with music, concert tickets, and various musical

recording devices

Worked with other mangers to keep store running smoothly

making sure the store had staff coverage for all times of the day

Planned for special events, i.e. in store artist promotions, special

midnight releases of big national acts CD's, and would have a local band

come in once a week to showcase the local music scene

10-1996 to 05-1997 Starplex Theater Irving, TX

Floor Manger

Made sure concession stand and cleaning crews were fully staffed

Did daily inventory for Candy and popcorn, and beverages

Change Marquee weekly when the theater received new movies

Covered the box office on employee breaks, and when low on staff

Worked closely with the projection staff to make sure that

not only did the theater look good, but repair any rips to

the screen, and that the presentations were always at their best

Learned to fix some of the smaller appliances that would impact the way

we were able to serve the customer

Made the weekly schedules for the box office and concession staff

12-1995 to 10-1996 Best Buy Dallas, Tx

Music Department sales floor

Completed daily tasks

Keep the department clean

Helped customers locate music, music storage devices,

movies, and video game sales also were under my field of

responsibilities

Closed and opened the department

Made sure Inventory was accounted for, and to clean up and reorganized

the CD shelves

Worked to keep the department up to company standards in sales and theft

prevention

References

Chris Conner Supervisor 469-***-****

Peter Weeks Supervisor 214-***-****

Katie Stone Friend 214-***-****

Kevin DeHope Friend 209-***-****

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