Customer Service Sales

Kenetra Williams

***** *******

Houston,TX. *****

713-***-****

Objective

To obtain a challenging position with a professional organization that will utilize and expand my

skills and advancement of the company.

Qualifications

Hardworking, reliable and able to collaborate in a team effort

Ability to handle situations in a calm and effective manner.

Strong verbal and written communication skills

Work Experience

June 2010 Oct.2010, Hostest, Dave and Busters

Greet the guest as they enter the facility. Present them with the best customer ervice possible.

Walk them to the place where they will enjoy their meal and assign one of the best waiters to

their table. Once the guest are finished enjoying their meal I ask them to return to our place of

business

Oct. 2009 Dec. 2009,

Cashier/Photographer, Sears Portrait Studio

Duties consisted of providing professional photography t customers, greeting customers and

assisting them with selecting photo packages. Gained valuable knowledge. of functions and

limitations of various types of cameras, lenses and films. Also assisted checking out customers

at the register.

Dec. 2008 March 2009, Front Desk Clerk, Best Western

Handled various duties like: checking customers' in and out of the hotel, providing all knd of

information to the guests, collecting money, recieving phone calls and providing other services.

Responsible for completing other duties as assingned by he manage

May 2007 July 2008, Customer Service Represenmtative, Bargain Network

Ensured 100% customer satisfaction by answering inbound phone calls and queries.

Gathered, organized and maintained records and performed computer data entry. Dealt with

customer service concerns, complaints and also sales efficiency by selling company products.

March 2006 June 2007, Sales Associate, Dots

Responsible for maintaining a good rapport with the customers. Helped in preparing all finacial

reports and statements. Responsible for handling al cash register duties. Handled all the

complaints from customers with sensitivity. Handled ordering, checked deliveries and

restocked shelves.

Education

2009 present, Penn Foster Medical Coding and Billing

2006 Hastings High School

References

Upon request

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