Quality Assurance Customer Service

Christopher Pearcey

**** * **** **

Phoenix, AZ *5043

Home Phone 623-***-****

E-mail *****@************.***

LinkedIn http://www.linkedin.com/in/christoperpearcey

OBJECTIVE

Obtain a position that will allow me to support and enhance a company

with my technical, training/customer service experience and education.

EDUCATION

2007-2010

Bachelors of Science in CIS for Database Management, Devry University

- GPA 3.64

COMPUTER SKILLS

. Oracle 10G and 11G, Enterprise, SQL Developer and SQLPlus

. MSSQL and MySQL Management

. Database development and management

. All Microsoft Office products, which include; Power Point,

Excel, Word, Project, Access and Publisher

. Windows Server 2000-2007

. Various Linux operating systems

. C#, HTML, PHP, Dreamweaver ASP.Net and Visual Basics

WORKESHOPS/SEMINARS

. Dale Carnegie Leadership Courses

. Franklin Covey "The 7 Habits for Managers Course"

WORK HISTORY

Technical Support Supervisor, Newtek Technology Services, Phoenix AZ

1/2010-Current

Responsibilities:

. Supervise Technical Support, Server Operations and Network

Operations Center.

. Work with Windows and Linux Servers.

. Troubleshoot and maintain various software applications such as

MSSQL Management Suite.

. Development and Tuning of MSSQL and MySQL databases.

. Handle high level technical issues related to customer concerns.

Training Specialist, Triumph Group, Tempe, AZ

2/2009-12/2009

Responsibilities:

. Developed and implemented training program for a major Aerospace

company.

. Trained various Microsoft applications for HR staff.

. Created PHP web based tests for online training content.

. Created and maintained internal website and database, which

included MySQL database management.

Training & Quality Assurance Manager, E4E Business Solutions,

Phoenix, AZ

12/2007-11/2008

Responsibilities:

. Planned, coordinated, developed and implemented all training for

the Phoenix facility.

. Created and maintained Quality Assurance department for several

high profile clients.

. Interviewed and hired new employees.

. Developed and maintained content for proprietary e-learning tool

. Created surveys to obtain multiple scopes of data to analyze in

order help better serve E4E employees.

Senior Training Specialist, GoDaddy Software, Scottsdale, AZ

10/2004-10/2007

Responsibilities:

. Prepared all new hires for all essential job functions to

succeed in the sales and support call center environment.

. Developed continuing education materials for new products and

procedures through power point presentations and word/web based

documents.

. Created GoDaddy 300 page new hire training book.

. Developed and delivered leadership training for supervisors and

managers, which was provided on a weekly basis.

. Worked with advanced MSSQL and MySQL issues.

Purchasing Manager/Network Supervisor, Vanguard Promotions,

Cleveland, Ohio

10/2002-8/2004

Responsibilities:

. Purchased all apparel for the various lines that were featured

in the company catalogs.

. Maintained network connectivity among all work stations via a

Windows 2000 server.

. Installed and maintained all software.

. Performed Microsoft updates and corrected any hardware issues

such as printer problems.

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