Customer Service Quality Control

Daniel C. Smith

** ********** ****

So. Weymouth, MA 02190

Home 781-***-**** Cell 781-***-****

email: *********@*******.***

SUMMARY:

A graphic arts professional with extensive management and technical skills

in

all facets of prepress applications (MAC and PC), prepress/printing

workflows, networking, design, color management, and proofing.

Printing and prepress expertise

Workflow engineering

Customer support skills

Networks, servers, and RIPs

EDUCATION:

Completed three semesters at University of Massachusetts majoring in

Statistics and Mathematics.

PROFESSIONAL EXPERIENCE:

Charles River Publishing, Charlestown, MA. (1987-2009)

Shift Manager / Lead Prepress Operator

I was in charge of all 3rd shift prepress operations, quality control for

prepress, press, and bindery, and provided support for customers during my

shift.

Ensure all jobs are completed on time.

Enforce quality control procedures for prepress, press, and bindery.

Resolve all problems and issues that arise with jobs.

Support customers by solving problems they encounter.

Store Service Press, Boston, MA. (1985-1987)

Shift Supervisor/Stripper

Conventional stripping and camerawork.

Responsible for press and bindery signoffs as well as customer service.

Goren Printing Co., Boston, MA. (1970-1985)

Prepress/Pressman

Conventional stripping and camerawork.

Operated Solna 125 and smaller presses.

Also operated Polar paper cutter and Baum folder.

Responsible for ink mixing and purchasing press materials.

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