Customer Service Quality Control

Fred Purisch **

Rolling Hill Green Staten Island, NY 10312

Email: ***********@*****.***

Home: 718-***-**** Cell: 646-***-****

SUMMARY

Multi-faceted business manager with extensive experience in the areas of

production, negotiation, scheduling, and customer service. Skills

include excellent leadership abilities, computer literacy, and follow-up

skills. Extremely detail oriented and deadline conscious with ability

to prioritize tasks.

EXPERIENCE

Phillip Holzer (Division of Tanaseybert LLC) - New York, NY

1999 - 2009 Print Production Manager / Quality Control Coordinator

Managed all aspects of print production from initial customer

consultation through final approval and delivery of product.

Walked customer through all stages of print production, ensuring all

approvals and quality control checks were made.

Supervised and implemented random quality control checks of line

samples against customer approved standards.

Coordinated with various internal production and administrative

departments to ensure all finished product, time, and budgetary

requirements were met to each customer's satisfaction.

Provided estimated and final costs to senior management for budgetary

and forecasting purposes.

Negotiated with various vendors for goods and services including ink,

paper, printing, and finishing thus reducing overall costs through

competitive bidding.

Managed department scheduling of print jobs ensuring timely delivery

of finished products.

Cider Graphics - New York, NY

1997 - 1998

Print Production Coordinator / Traffic Specialist

Coordinated work flow schedule between New York City and Long Island

plants in order to best optimize limited resources.

Reported to production and sales department heads on the day-to-day

status of all print jobs.

Jersey Printing - New York, NY

1991 - 1997

Print Production Coordinator / Customer Service Specialist

Coordinated work flow from initial customer specifications through

delivery of finished product.

Managed cost estimation and production runs for all house accounts.

Negotiated with vendors through a competitive bidding process.

COMPUTER SKILLS

. MS Word . E-Mail

. Hagen

. Windows XP . Internet

EDUCATION

New York City college of Technology

Associate of Applied Science (AAS) in Graphic Communications

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