Engineer Manager
Resume:
Louis Ross
*****.********@*****.***
Summary
MCSE trained, and MCP certified engineer, with 12 years of experience
managing and maintaining operational IT infrastructure. Acted as helpdesk
management, infrastructure administration, department head, senior
engineer, consultant, and business owner. Strong background in operational
technology, business continuity, and technical strategic planning. Expert
understanding and experience in designing, implementing and delivering high
availability infrastructure and operational systems, with a special focus
on client productivity enhancement.
Technologies
. MS Windows Server NT4/2000/2003/2008
. MS Exchange Server 5.5/2000/2003/2007/2010
. MS Office 95/98/2000/XP/2003/2007/2010
. MS Windows NT4, 2000, XP, Vista and Windows7
. Novell NetWare 4.x/6.x
. Symantec
. McAfee
. ePolicy Orchestrator
. SonicWall
. Barracuda
. PIX
. Cisco
. TCP/IP, RIP, BGP, OSPF, RDP and HTTP protocols
. HyperV
. MS Exchange Clustering
. NeverFail
. DFS
. Citirix App Server and VMWare
. Connectwise
. Magic Help Desk and Groupwise systems
. McAfee network appliances
. Symantec network appliances
. Sniffer and network discovery technologies
. TPG
. FLEXI
. SQL Server 2000/2005/2008
Experience
1/10 - present MFA Financial, Inc. New York, NY
Sr. Engineer/Director of Information Technology
. Directly manage all technological resources for MFA
. Bring all company policies into compliance, and guarantee the security
and integrity of the company infrastructure
. Accountable for all IT related projects, enhancements and/or changes
. Responsible for vendor management, including engineering staff
. Manage IT budget and report quarterly status to the board of directors
. Manage and maintain the IT Steering Committee for MFA by which all
compliance matters and new policy issues are voted into effectiveness
. Answerable to both the internal and external auditors for all IT
related matters
12/08 - 1/10 W.O`Donnell Consulting, Inc. New
York, NY
Senior Systems Engineer
. Project management and project deployment of client systems
. Collaborated with management and engineers for designing and
implementing "Best Practices" solutions for W.O'Donnell clients
. Day to day support and maintenance for client systems, and top tier
escalation for junior engineers
11/04 - 11/08 Invisible IT Solutions
Fairfield, NJ
Owner/Senior Engineer
. Mission of Invisible IT Solutions was to provide an effective "out
sourced" solution for small to mid-sized companies
. Integration plans were designed to meet client's specific needs
. Large majority of the customers were businesses with initial startup
needs, or companies in transition
. Perfected solutions for tightening infrastructure and eliminating
waste
. Introduced systems and policies which effectively increased business
productivity and continuity
7/98 - 11/04 Datatec Systems, Inc.
Fairfield, NJ
Systems Administrator/LAN Engineer/Disaster Recovery Manager
. Managed support and internal helpdesk
. Provided support and top tier escalation for 8 offices and 1500 users
across the U.S
. Designed, built and maintained infrastructure for Datatec, including
all LAN technology, and a server set of 25+ nodes
. Disaster Recovery and Implementation Manager
. Worked closely with SunGuard and AT&T to provided DR planning and
business continuity protection for the supported infrastructure, and
business critical systems
Education
9/01-7/02 Chubb Institute of Technology
Bachelor Equivalent - Network Administration/Network Engineering
9/92-6/93 University of So. Maine
Business Administration & Computer Sciences
9/91-6/92 University of New England
Business Administration & Computer Sciences
8/85-8/90 Blair Academy SIG
Certifications
. MSCE 2000
. MCP+2
. A+
. Net+
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