Quality Assurance Customer Service

Resume

Geetanjali Jena

****, * ********* ****, *******: +1-480-***-****

Apt 1108 Email: ****.**********@*****.***

Phoenix, Arizona, 85027

Experience Summary

• Around 26+ months of experience in Developing Applications in technologies like Core JAVA,

J2EE (Servlet, JSP), Oracle9i.

• Experience in Java Coding, Data Validation, Database Programming, Unit and Regression

Testing.

• Proven skills in troubleshooting, Code deployments / promotions, performance monitoring

and performance tuning.

• Familiar with Apache Tomcat clustering and load balancing.

Professional Experience

I was working with PearlSoft Technologies Private Limited, Banglore, India as a Software

Engineer since May 2008 to July 2010 in java technology.

Technical Expertise

Programming Languages: Java, PL/SQL, C

Java and J2EE Technologies: Servlet, JSP, Java Beans, JDBC,XML

Ide: MyEclipse 8.6

Web Server: Apache Tomcat 5.5

Data Base: Oracle9i

Operating Systems: Windows XP, Linux Fedora

Web Designing: HTML, JavaScript.

Educational Profile:

• Completed Master of Computer Application from Berhampur University, India in 2008.

• Completed Bachelors of Science from Khallikote Autonomous College, India in 2005.

Major Project Details

Project: 1

Title CRM Developmet

Client Bangkok Airways

Team Size Five

Duration 7 Months

Role Team Member

Technology JAVA/ J2EE(Servlet, JSP)

Web Server/DB Appache Tomcat 5.5, Oracle 9i, MyEclipse 8.6 WorkBench

Bangkok Airways Co., Ltd. is a regional airline based in Chatuchak District,

Project Description

Bangkok, Thailand.[1] It operates scheduled services to destinations in Thailand,

Cambodia, China, Laos, Maldives, Burma and Singapore. Its main base is

Suvarnabhumi Airport, Bangkok.

The airline was established in 1968 as Sahakol Air operating air taxi services

under contract from OICC, an American construction company, USOM and a

number of other organisations engaged in oil and natural gas exploration in the

Gulf of Thailand. It began scheduled services in 1986, becoming Thailand's first

privately owned domestic airline.

The purpose of the Development of a CRM Development is to provide the world

class offshore and onshore services using IT enabled services. The home page

contains a login page for a user. Then it provides different services to the

customers like to check the preferences and availability of flights and allows

registered users to book a flight ticket.

Responsibilities

• Involved in coding & unit testing

• Preparing test cases & Checklists for Quality Assurance using Test

Coverage Analyzer tool

• Test case Execution of System Testing phase. Both first pass and

Regression Testing

• Preparation of Metrics as per the client Request

• Preparation of Daily and Weekly status report as per the client

requirement

• Update Business Process Document, Lesson learnt

• Involved in preparation of Project Related Document for project start up

Project: 2

Title Siam Online Development

Client Siam Trading, Bangkok

Team Size Six

Duration 21 Months

Role Team Member

Technology JAVA/ J2EE(Servlet, JSP)

Web Server/DB Appache Tomcat 5.5, Oracle 9i, MyEclipse 8.6 WorkBench

This is the Online application that is being used by Siam for its online customers.

Project Description

The application supports online shopping, advertisement, payment, order

fulfillment, settlement and refund processes. Broadly the application consists of

five modules i.e Shop (this is used for shopping, product selection, order

creation), Fulfillment (for order processing), CSC (customer service center used

for customer help desk), Settlement (Used for billing and refund), Admin work

bench (Used for price job and product job).

Responsibilities • Design Review of Internal Specifications

• Development of the Modules

• Attend PDP (Project Definition Phase) to gather requirements

• Review of Code using Automated Standard Analyzer tool

• Preparing test cases & Checklists for Quality Assurance using Test

Coverage Analyzer tool

• Provide solutions to Fix Change Requests

• Implementation of projects which adhere to all the standards

• Involved in unit testing & Involved in Code Coverage (finding Bugs,

check style)

• Refractory of code for optimum code utilisation.

Personal Profile

Father’s Name Sriharsha Jena

Date of Birth 06 July 1985

Marital Status Married

Nationality Indian

Language Known English, Hindi, Oriya

Hobbies Numismatic

Passport No. J0815139

Issue Date 5/3/2010

Expiry Date 4/3/2020

Visa Type: L2 (EAD Applied)

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