Manager Project

DOV

LANTSMAN

*** ******* ******* *********, ** 94086 408-***-****

******@*******.***

Summary

Proactive, technically versed professional with expertise in

project/program management, services operations and data analysis for high-

tech industries. Proven ability to manage cross functionally and cross

culturally with various departments and IT businesses. Adept at dealing

with complexities and restructuring unorganized objectives. Respected

leader trusted to drive productivity, improve operational efficiency, and

impact bottom-line through key strategic initiatives. Proficient with

various computer software, databases, and programming languages. Fluent in

several languages.

Experience

Cisco Systems, Inc (Full-Time)

San Jose, CA

Market Intelligence Manager, Cisco Services

August 2010 - Present

Program Manager, Technical Services (I2R) Business Lead

February 2008 - August 2010

Recruited to provide technical leadership as a Workplan Manager for cross-

functional initiative that spans several simultaneous releases. Manage

resource allocations and cost estimates; PRs submission and approval

process; generation of deliverables status; and coordination between

several functional, IT and Finance teams.

. Acted as a Release Business Lead for quarterly Oracle releases:

Coordinated activities between Business and IT teams related to the

upgrade of main Oracle system handling Technical Services (TS)

operations.

Selected Accomplishment:

> Managed the quarterly upgrade of the Oracle system responsible

for 20% of Cisco revenues to ensure smooth implementation of key

strategic initiatives and minimize the disruptions to TS

Business.

. Represented Technical Services business and its requirements as

Project Manager: Ensured successful roll out of the systems and

functionality being developed.

. Participated in the collection of business requirements and process

documentation.

. Drove BAT/UAT testing and communications of status/updates with

several business groups and stakeholders in order to facilitate

business efforts to maximize the Technical Services organization's

investment in its Oracle 11i foundational systems.

. Advocated for the Technical Services business in both Cisco and

Customer Advocacy cross-functional business architecture and

business systems communities.

. Supported the Technical Services business partnership and

collaboration with Issue to Resolution (I2R) IT.

Cisco Systems, Inc (Contract)

San Jose, CA

Consultant

May 2006 - February 2008

Contracted consultant instrumental in collaborative efforts to assess,

propose, and implement plans for various short-term projects, utilizing

technical expertise from many sides of the computer manufacturing business.

Selected Projects:

Cisco Field Data Enrichment and Validation project (3 months)

. Member of a team of consultants in charge of establishing a

central data source to consolidate, compare and validate

disparate Sales/Account information coming from different data

sources.

. Provided detailed booking and sales forecasting reports by

account/account manager/region to various Finance and Sales

Management users.

Cisco CA Field Marketing Services Launch and Sales Engagement project

(2 months)

. Regulated assessment and recommendations for improvement of new

services launch process.

. Detailed design of a current "As - Is" process and paint point

identification.

. Proposed recommendations for addressing the pain points and a

roadmap for implementing the improvements.

Cisco Sales Finance Vertical reporting project (6 months)

. Devised and designed reports to generate product bookings and

forecasts by Industry Verticals for the US & Canada market that

were unavailable prior to commencement of the project.

. Ensured quality of data coming from various systems and accuracy

of reporting through coordination and collaboration with

different functional and technical teams to include: Sales,

Customer Registry, Commissions Crediting, and Enterprise Data

Warehouse.

. Utilized data for provisions of ongoing reporting on sales

performance in each industry vertical on a weekly, monthly and

quarterly basis. Established baseline totals from previous years

that were used for setting growth targets for subsequent years

and commissions plans. (Extensive work with MS Access, Excel

Pivot tables and Business Objects.)

Cisco Operational Effectiveness project (2 months) -

. Was part of a team on a process re-engineering project for

managing entire deal lifecycle and revenue recognition in

Finance organization that established an organizational model to

own the implementation of a fully integrated, streamlined deal

and revenue recognition process in Finance organization that

eliminated serious problems and inefficiencies of the existing

process.

KLA-Tencor

San Jose, CA

Field Planning Analyst, GSS Service Supply Chain Management

February 2005 - May 2006

Regulated the constant supply of spare parts for external customers, and

acted as a point of contact to internal stakeholders regarding overall

supply chain strategy and performance issues with individual accounts.

Maintained spare parts, stocking, and supply planning within assigned

international regions. Presented a strategy utilized for internal

customers.

. Developed analytical tools (MS Access, BRIO queries) and manipulated

data to identify issues with spare parts fill rate performance in the

assigned regions and proposed corrective actions.

. Conducted detailed financial and operational analyses to minimize the

excess inventory in the field.

. Presented updates of the performance to members of different levels

of organization through weekly meetings, conference calls and

newsletters.

Troba Inc/Cataphora.

San Francisco, CA

Professional Services Consultant

September 2000 - August 2002

. Analyzed usability problems and their effect on customer satisfaction

on client websites using Troba software. Made recommendations on how

to improve the websites.

. Developed statistical spreadsheets to monitor and track the changes in

customer satisfaction.

. Designed software tools (Unix Shell scripts, Java) to provide ad hoc

analyses of customer experience on the websites.

PricewaterhouseCoopers

San Jose, CA

Consultant

June 1999 - September 2000

. Conducted technical analysis, design and construction of business

software solutions for a variety of clients.

. Daily responsibilities included meetings with clients, creating

technical specifications, programming, and quality assurance and

troubleshooting.

. Extensive work with relational databases (Oracle/SQLServer), ERP

software, middleware software and a wide range of network environments

(Unix, Win NT, 98, 2000).

. Projects included: Nike Supply Chain in Portland, Oregon and Solution

Delivery Center in San Jose, California.

Education

University of Rochester

Rochester, NY

Master of Business Administration

June 2004

Concentration in Finance and Marketing

Merit Scholarship Recipient

Santa Clara University

Santa Clara, CA

Bachelor of Science in Commerce

June 1999

Concentration in Operations and Management Information Systems

Additional Information.

. Certifications: Certified ABAP consulting partner SAP R/3 v 4.x

Certified STC Datagate middleware

implementation partner

. Computer Proficiency: Databases, Programming Languages, Microsoft

Office

. Citizenship: US Citizen

Contact this candidate