Manager Training

Jillian Zussman

Email: *******.*******@*****.***

Phone: 414-***-****

Objective

Seeking a position in training and development where my education,

experience and a proven track record of developing and leading a strong

team can be appropriately applied.

Professional Experience:

Nordstrom, June 2001 - August 2010

. Identified and recruited diverse applicants by promoting our culture

and career opportunities

. Effectively conducted consistent interviews in order to select the

best candidate

. Wrote weekly schedules for over 20 employees and distributed in a

timely manner

. Encouraged, recognized and developed employees by creating positive

team relationships

. Cultivated innovative ways for employees to increase their

productivity

. Created and directed motivational department meetings on a quarterly

basis by utilizing inspirational videos, visual aids, and team

building exercises

. Solicited and documented feedback for every departmental and regional

meeting conducted

. Managed performance expectations through timely coaching

. Verbally warned, documented, and fired individuals who were unable to

meet expectations

. Wrote and presented 10-20 annual performance reviews each year

. Attended manager training classes on Improving Communication Skills

and Sexual Harassment/Violence In The Workplace

. Maintained a professional workplace with zero tolerance for

discrimination, violence, or harassment

. Assisted Regional Manager in creating curriculum for Manager In

Training Program

. Selected to mentor 6 summer interns and 3 managers in training

. Trained and promoted 3 assistant managers

. Selected to teach sales training classes

. Persuaded others through influence and collaboration rather than

command and control

. Recognized for excellence in communication and confronting and

resolving difficult situations in a proactive and solution oriented

manner

. Planned and executed a monthly business plan to achieve volume and

profitability goals

. Awarded Manager of the Year in 2008 and 2009

Technical Skills:

. Microsoft Word

. Microsoft Outlook

. Microsoft Excel

. Microsoft PowerPoint

Education:

1999 - 2002 BA, Business Management, Thomas Edison State College

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