Engineer Customer Service

Eric Hesselberg

***** ******* ****** 952-***-****

Lakeville, MN 55044 651-***-****

*******@*****.***

Objective

To be a valued member of a team of IS professionals in a challenging and

rewarding position.

PROFESSIONAL QUALIFICATIONS

INFORMATION TECHNOLOGY

Hardware Experience

HP and Dell servers and workstations.

Computer Skills -- Highly computer literate, including all major operating

systems

Applications including MS Office Suit, and Adobe programs.

Above-average familiarity with Internet use, including political, social,

and legal research and issues.

Experience with active directory and GPO.

Expeience with VB and Powershell scripting.

TECHNOLOGY SKILLS & QUALIFICATIONS

Other: Customer service.

Software/Programs: Word, Excel, Backup Exec.

anti-virus and VB/Powershell

scripting.

Operating Systems: Windows Server, Windows

2000/2003, and Windows XP.

Extensive experience with Windows operating system on workstations, laptops

and servers. Excellent systems, software, and hardware troubleshooting

skills. Excellent coustomer service skills. Experience working at help desk

and desktop support of Windows OS and desktop applications.

PROFESSIONAL EXPERIENCE

Cargill Hopkins, MN 4/19/2010 - 08/2010

Server Administrator

Create and process Change request using Remedy. Install Windows Server OS

on remote server using PXE. Support Lifecycle of servers at remote

locations. Verify installation Windows 2008 server specified by the

business unit. Engineer lifecycle process for migration of print and file

from old to new servers.

Target Minneapolis, MN 02/2008 to 10/30/09

Systems Engineer

Administer user accounts on Active Directory,mainframe and UNIX systems.

Administer security work-groups, and applications. Creation of user

accounts, VPN and work-groups. Active Directory security. Maintain all

shares and NTFS level permission on all servers. Monitor changes in

privileged access groups on all domains and report these changes. Maintain

and admin global and domain policies. Creation of global and local support

groups. Support for Windows 2000/2003. Troubleshoot system-related problems

affecting internal customers. Complete requests for access to all

applications on various Target platforms: Mainframe, Windows, UNIX.

Participate in related projects for implementations, upgrades and security

remediation. Creation of Outlook accounts with Power shell scripts.

Automation of account creation and security access using Power shell

scrips.

3M St. Paul, MN 06/2007 to 02/2008

System administer

Provide support services in a 24x7 environment. Responsible for Windows OS

installation, configuration, and maintenance. Administrates, manages and

supports software and hardware. Apply patches, perform upgrades, schedule

backups, provide user and technical support and perform other duties as

assigned. Support of MIIS servers and SQL cluster servers. Building server

hardware, racking servers, cabling servers. Troubleshooting hardware and

software problems. Replacement of defective hardware on servers. Building

VM servers based on clients requirements. Daily resolution on all failed

backups reported and perform root cause analysis and present permanent

solution.

Xcel Energy Minneapolis,MN 08/2004 to 06/2007

IT System Security

Administer user accounts on Active Directory and mainframe. Administer

security work-groups, and applications. Creation of user accounts, VPN and

work-groups. Active Directory security. Maintain all shares and NTFS level

permission on all servers. Monitor changes in privileged access groups on

all domains and report these changes. Maintain and admin global and domain

policies. Creation and maintenance of trust relationships. New web

creation. Web modification. Creation of global and local support groups.

Support for Windows 2000/2003. Troubleshoot system-related problems

affecting internal customers. Handled ongoing maintenance operations for

supported hardware and software. Maintain users and permissions on

servers.2nd and 3rd level support.

Wells Fargo Minneapolis,MN 09/2003 to 08/2004

Support Engineer

Active Directory administrator and security. Printer server admin. Security

support on network shares and creation of network shares. Support of Backup

Exec. and troubleshooting problems.

EDUCATION

Rasmussen Collage, Network Security

Eagan, Minnesota

March 2010

Colorado Technical Collage

B.S. in Electrical Engineering 1988 - 1992

Colorado Springs, Colorado

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