Manager Administrative Assistant

SANDRA M. FOSTER

***** ****** ***** **** 904-***-****

Jacksonville, FL 32258 ***********@***.***

SUMMARY

Highly motivated professional who thrives on solving difficult challenges

and creating order out of chaos. Major strengths in organizing and

managing events and projects. Experience in writing and documenting

procedures and manuals. A creative problem solver and committed team

player who works well with all levels of employees and excels at building

strong internal and external customer relationships.

AREAS OF EXPERTISE

Planning Events ~ Organizing ~ Researching ~ Writing ~ Documenting

ACCOMPLISHMENTS

. Took initiative to organize the event planning, logistics and site

selection department by creating and documenting standard

methodologies that were used for tracking each project for Driven2Win.

This resulted in tripling weekly events and increased revenue from

$1.3 to $3.9 million in one year.

. Researched county, state and federal regulations and laws to comply

with all parameters when setting up events for Driven2Win. This

allowed the company to offer higher quality sites to clients.

. Selected by peers as the Subject Matter Expert at Bank of America to

research solutions in order resolve hundreds of difficult customers'

calls. Received numerous commendations for excellent customer

service.

. Wrote step-by-step training manual and trained employees to provide

high-end service to affluent customers who frequented Love Those

Nails. The improved process resulted in doubling annual revenue and

was adopted by other businesses.

. Worked closely with business owners to lobby with New York state

representatives and education commissioners, which resulted in

adopting state-wide certification standards and requirements and

raised the quality levels.

PROFESSIONAL EXPERIENCE

Driven2Win, Jacksonville, FL 2006 - 2009

Administrative Assistant to President and Event Specialist

Managed an assistant and multiple site crews. Ensured all permits and

licenses were current and on premises for all projects and that all

equipment was delivered and set up as scheduled. Prepared documents and

negotiated more than 12 leases each month.

Corner American Grill, Jacksonville, FL 2004 - 2006

Manager

Helped select and schedule all employees. Trained employees to ensure the

business was in compliance with all local, state and federal food handling

regulations.

SANDRA M. FOSTER Page 2

Bank of America, Jacksonville, FL 2001 - 2004

Interactive Banking Associate

Provided account information to more than 15,600 annual customers by

assisting, setting up and resolving on-line banking challenges as well as

selling bank products.

Mid-America Apartments, Jacksonville, FL 1998 - 2001

Assistant Leasing Manager

Promoted to manage the sales and maintenance teams and responsible for

leasing 128 apartment units. Maintained 95 to 100% occupancy rates at two

apartment complexes by being attuned to customers' needs and exceeding

expectations.

Previous Work Experience:

Office Manager, Kauai Chiropractic, Patchogue, NY 1991 - 1996

President, Love Those Nails, Port Jefferson, NY 1985 - 1991

EDUCATION

Completed 18 credits toward Master's Degree in Education, Dowling College,

Oakdale, NY

Bachelor's Degree, Excelsior College, Albany, NY 1994

MILITARY

Honorable Discharge, United States Air Force

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