Project Manager Management

Arnie Reynolds

( **** Beaumont Ct, Clearwater, FL 33761 727-***-**** (

********@*******.***

PROJECT MANAGER

Versatile and creative Project Manager with expertise in analyzing and

redesigning business systems and processes to focus on core business

functions. Strong management, organization, and communication skills which

facilitate success in attaining commitment and teamwork. Knowledgeable on

Six-Sigma, Lean, and PMP methodologies.

. Effective cross-functional partnering, project-management, and

communication skills.

. Adept at data analysis, interpretation, and process modeling.

. Cross-functional partnering, project-management, and communication

skills.

. Exceptional experience in creating web-based systems and services

. Information developer with broad experience in strategic and tactical

roles combining creative, technical, instructional, and management

capabilities.

. Expertise in corporate relations, community affairs, and employee

communications.

. Change Management . Information Development . Technology Strategy

. Corporate . Process Reengineering . Web Development

Communication

EXPERIENCE

The Nielsen Company, oldsmar, fl 1984-2010

Field Project Manager (1999-2010)

Reported to executive management, defined and implemented business

policies, processes, and systems across multi-functional areas. Established

reporting metrics for various operational and support functions. Developed

communications strategies to support operations, marketing, engineering,

and human resource initiatives. Responsible for user experience, online

strategy, and web architecture:

. Created a web-based on-line portal which increased operations and

marketing access to data, reports, and analyses.

. Developed and implemented disaster recovery plans for all field

offices and coordinated national Field disaster recovery strategy.

. Established new relationship with Better Business Bureau which

consolidated all company accounts and improved corporate BBB rating

from F to A.

. Led cross-functional team to devise and implement automated time,

payroll, and expense reporting systems.

. Administered intranet/extranet websites, portals, employee suggestion

programs, recognition programs, newsletter.

. Prepared and performed presentations and communications for executive

team. Represented senior management at meetings, councils, and events.

. Evaluated, negotiated contracts with, and managed outside resources

and vendors, including: hardware/software providers, IT consultants,

graphic designers, printers, and mail houses.

Project Manager (1993-1999)

Reporting to the Sr. Vice-President, facilitated key programs addressing

broad-based HR strategy, cost reduction, information and management

reporting and department infrastructure.

. Facilitated redesign of incentive, training, and development programs

which achieved significant performance improvement while lowering

turnover.

. Oversaw implementation of Call Center automated time-card and

scheduling systems which improved operational efficiencies while

reducing costs.

. Awarded Dun & Bradstreet Chairman's Award for leading successful

company response to federal "Retransmission Consent" industry

regulation.

Regional Manager (Sacramento, CA) 1988-1993

Managed the recruitment, installation, and maintenance of the San Francisco

and Sacramento NSI samples and all NTI samples in the Western US. Assisted

Marketing by performing client responses, analyses, and presentations.

Hired and supervision of 20-25 local and remote employees.

. Managed the successful installation (start-up) of the Sacramento

(Local) market.

. Successfully increased the NTI (National Broadcasters) sample by %150.

. Participated on cross-functional team that devised and implemented new

sampling procedures which reduced operational costs and expanded

market potential.

Regional Manager (Boston, MA) 1986-1988

Managed the recruitment, installation, and maintenance of the Boston NSI

sample and all NTI samples in the Northeast US. Assisted Marketing by

performing client responses, analyses, and presentations. Responsible for

the hiring, development, and supervision of 10-15 local and remote

employees.

. Positioned the market as the top performer in the nation.

EDUCATION

Meramec Community College, Kirkwood, MO

PROFESSIONAL DEVELOPMENT

Numerous programs, and seminars including PMP, Six Sigma, Quality

Management, Organizational Development, Crisis Management, Employee

Relations, Diversity

Six-Sigma Lean Green Belt

TECHNICAL SKILLS

Microsoft Office, Sharepoint, Dreamweaver, HTML, VBA, ASP, CSS, Javascript

Familiarity with MS-Project, Adobe Photoshop, Illustrator

AFFILIATIONS

Project Management Institute (PMI)

American Society for Training & Development (ASTD)

International Association of Business Communicators (IABC)

Florida Diversity Council

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