Customer Service Administrative Assistant

F elicia Simmons * A mstel dr. apt ** New Castle, DE 19720 302-***-****

**********@****.***

O bjective

Detail oriented individual seeking employment that encourages opportunities for

p rofessional development and whose vision is to promote success. Highly experience in

M icrosoft Word, Excel, and PowerPoint. Also working knowledge of data entry and filing HIPPA

L aws

Skilled in customer service, job scheduling, inventory control, alphabetic and numeric

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e ntry; administration and written correspondence and front office duties.

Experienc e

PC Pioneers, Wilmington, DE D ecember 2003 to May

2 010

Administrative Assistant/ Mailroom Clerk

Made and received phone calls to and from customers to confirm or cancel

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a ppointments

Taking and making calls to customers on the parts that needs to be ordered

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Interviewed job applicants, conducted orientation of new employees and

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p lanned training programs

Filed, copy, scan, and faxed; documents and typed correspondence

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Input information in the computer for work orders that has been completed

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Receiving and sorting incoming mail by P.O. Box number or per customer

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requirement

Batching and balance payments according to procedures

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Maintain customers log sheets for billing purposes

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Garda, Wilmington, DE August 2005 to December 2009

Processing Teller

Responsible for processing customer ATM deposits and verifies them with the receipt

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s ettlement figures

Verify checks, cash and coins that comes in each deposit from the customers

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Counted currency and coins received, by hand using currency-counting machine, in

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o rder to prepare them for deposit and shipments

Responsible for the processing and verifying of customers incoming deposits and

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c hange orders of assigned merchants

Trained new employees and entering data using numeric 10 keys pad

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Good verbal and written communication skills, ability to work in a fast paced

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e nvironment meeting customer deadlines

Modis, Wilmington, DE S eptember 2005 to October

2 006

Data Entry (Temporary Position)

Entered alphabetic, numeric and symbolic data from source documents in computer

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Using data entry device, such as keyboard and optical scanner

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Compared data entered with source documents, and re-entered data in verification

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f ormat on screen to detect errors

Compiled, sorted and verified accuracy of data to be entered

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E DUCATION

Ashworth College 2003-Present

Criminal Justice

Concord High School, Wilmington, DE Graduated June 2003

Diploma

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