Customer Service Manager
Resume:
Ashleigh D. Rocha
**** ********** **** ************, ** 32256
Email: ************@*****.***
OBJECTIVE
To obtain a position where my skills and training can be best utilized.
WORK EXPERIENCE
Medical Support Coordinator, Basset Army Hospital (ENT) Sept 05-
December2008
. Salary Pay: G4, $17 per hour Government Employee, Full Time
. Schedule Appointments, answer phones, daily computer entries: patient
review, surgeries, schedules, and employee data.
. Stocked and Paid for all medical supplies
. Prepped patients for surgery: set up videos, reminded the patients of
certain preparing methods.
. Dealt with patient's complaints, questions and concerns.
Administrative Assistant, University of Alaska (FT.WW) December 2004- May
2005
. Salary: $12.25 per hour Hours per week: 30
. Duties: Processing registration paperwork and receiving payments for
University of Alaska students.
. Marketing for semester class schedule, purchase and distribution of
books.
. Used Excel Database for daily enrollments, processing of mail
systems, sending monthly news letters, posting final grades
. Dealt with manufacturers, publishers, coordinated for purchase of
books for both students and instructors.
. Received, directed and returned phones calls, filing and documenting
Receptionist, Episcopal Diocese of Alaska, September 2004-March 2005(Temp
Agency)
. Receive, direct and return phones calls, file important documents for
the Diocese
. Daily use of copying machine, risograph, and fax machine
. Daily use of mail system: sending off monthly news letters
. Computer Skills: check the emails, replied or forwarded
. Microsoft Word, Excel, Access, labels and envelops addresses by using
page maker.
Motor Vehicle Operations, Army, FTWW, AK and FT LW, Mo. Jan 2003 - January
2005.
. Operated five ton and above Army vehicles; no accidents or citations.
. Completed various computer courses unique to organizational operations.
. Responsible for preparing classroom and all class materials and
presentations for organizational training.
Assistant Manager, Sam Goody's, Fairbanks, AK. August 2002 - December
2002.
. Responsible for opening and closing procedures of store including
daily income amount and preparation of bank deposit.
. Hiring and training of employees, technical skills and customer
service skills.
. Handled all customer returns, defective merchandise; processed
necessary paperwork to return items to distributor.
. Processed all shipping and receiving documents including entering item
information into computer database.
. Responsible for processing all pre-paid customer orders.
Customer Service Manager, Rose's Department Store, NC June 2001 - July
2002.
EDUCATION
Intellitec Medical Institute Dental Assisting, Graduated with 3.9GPA
EDDA Certified
50% Disabled Veteran
University of Alaska Anchorage- AA Degree General Studies GPA 3.57, 2006
Douglas Byrd High School, Fayetteville, North Carolina; 2002 Diploma
Currently Attending Jacksonville University to pursue my BA
degree in Social Science
Contact this candidate