Sales Customer Service
Resume:
Andra Baldus **** E. Candlestick Lane ( Tempe, AZ
85283
*****.******@*****.***
Profile
Committed to achieving the professional competencies necessary to excel in
today's competitive business environment. Strengths include: pursuit of
academic excellence, leadership and teamwork skills, ability to communicate
and collaborate effectively with diverse groups of people, and self-
motivation to effectively confront challenges. Computer proficiency in
Adobe Photoshop, Illustrator, Microsoft Word, Excel, PowerPoint, Access,
Outlook, FrontPage, Project, Sharepoint, Google Analytics, Webmaster,
WordPress, Highrise, and SPSS.
Education
Bachelor of Science in Marketing, University of Montana, Missoula MT
GPA: 3.5/4.0
Related Experience
Web Marketing Specialist, Phoenix Children's Academy, Scottsdale, AZ July
2010- Present
. Designed and executed company's first comprehensive Search
Engine Optimization and Social Media Strategy
. Executed strategies for 21 individual brand names and websites
. Integrated Multi-Channel marketing efforts to coordinate
offline and online media messages
. Monitored the company's online brand reputation to enhance their
overall online presence
. Measured social media impact on overall marketing campaigns
Regional Marketing Representative, Silver Mountain Resort, Kellogg, ID
September 2009- March 2010
. Doubled University of Montana student season pass sales for resort
from previous annual sales
. Composed market research study to enhance the company's ability to
better reach target audience
Director of Marketing/Sales, Zing Outdoors, Bozeman MT June 2009- March
2010
. Developed and implemented a comprehensive integrated marketing
communications plan
. Designed media kit and POS displays for company product offerings
. Organized new distributor relationships and social media techniques to
double product sales
Publishing Intern/Sales, Mamalode Magazine, Missoula, MT June 2009- March
2010
. Drove revenue by communicating and demonstrating benefits of company
to new and returning customers
. Performed routine website maintenance
. Exposed to advertisement sales, design, and distribution
Front Desk Operations, The Resort at Paws Up, Greenough, MT Summer 2009
. Performed energizing communication with guests to provide a
distinctive vacation experience and maximum satisfaction required at a
five star resort
. Promoted core company values including honor, integrity, continually
seeking knowledge, and having fun
Bartender/Server, The Yellowstone Club, Big Sky, MT Summer 2008
. Built close customer relationships based on trust, enthusiasm, and
quality of service
. Routinely volunteered to help co-workers by covering extra shifts
. Developed and implemented permanent stocking requirements for four
bars on property and oversaw each bar
. Provided exceptional customer service, often going above and beyond to
ensure satisfaction
Patient Access Specialist, Community Medical Center, Missoula, MT Summer
2007
. Performed clerical functions associated with patient insurance,
payments, and registration in a timely, detailed manner
. Polished telephone skills in communicating with customers and several
departments
. Provided exceptional patient care in a stressful and fast-paced
environment
Leadership Experience
Big Brother, Big Sister Program, 2004-2006
. Mentored an adopted autistic child from Russia once a week for at
least two hours
. Counseled mentee on communication skills, friendship and education
. Provided a stable and trustworthy friendship with little sister
through consistent time commitment, encouragement, and guidance
Business Professionals of America, Treasurer, 2002-2005
. Competed in state leadership conference in graphic design promotion,
small business management team, extemporaneous speech, and human
resource management
. Advanced my leadership, citizenship, academic, and technological
skills
. Administered monetary aspects of all fundraising events and chapter
funds, assuring their safety and prudent use
. Prepared sections annual budget and referred to board for approval
National Youth Leadership Conference, Summer 2004
. Enhanced leadership skills as an individual and team member
. Developed an in depth understanding of public speaking, interviewing,
time management, community and global leadership, peace and conflict
resolution, and ethics and decision making. Gained this understanding
through experiential learning, informative sessions, guest speakers,
personal reflection, debriefing sessions, and team-building activities
. Selected based on leadership potential, cooperative nature and
willingness to participate in a group, awareness of current events,
strong communication skills, good performance in school, and
enthusiasm for sharing new found skills with others
. Received direct leadership training and guidance through direct
interaction with members of congress, diplomats, lobbyists, and
academicians
High School Varsity Debate, 2003-2004
. Strengthened my knowledge and skills in critical thought,
argumentative dialogue, logic, physical language, formal and informal
delivery, and psychological and social techniques of speech and
communication
. Thoroughly studied the theory of rhetoric and eloquence of public
discourse
. Practiced and executed proper/effective cross-examination
Honors
Small Business Institute Award, 2009
. Recognized for efforts in our group's consulting project and eloquent
presentation of our findings
. Constructed a feasibility study for local business proprietor
Business Professionals of America Torch Awards, 2004
. Recognized for outstanding professional qualities
. Received a diplomat level in Torch Awards, which BPA defines as one
skilled in tact in dealing with people
Rotary Youth Leadership Award, 2002
. Intensive study of qualities leaders must possess and conducted mock
activities to apply these qualities
. Composed and presented a speech in front of local Rotary chapter to
summarize the knowledge gained in leadership training
. Recognized publicly for rendering service to my community as a youth
leader
. Exposed to the essential values of a Rotarian leader such as ethical
character, integrity of behavior, and commitment to community service
. Recruited based on ability to lead yet connect with peers
Andra Baldus 1537 E. Candlestick Lane ( Tempe, AZ
85283
*****.******@*****.***
References
Chad Gretzema
Senior Vice President Marketing, Phoenix Children's Academy
Elke Govertsen
CEO/Publisher, Mamalode Magazine
John Williams
Director of Marketing, Silver Mountain Resort
Tim Matzinger
CEO, Matzinger Electric, Architectural Lighting Company
Dr. Carol Bruneau
Associate Professor in Marketing and Management, The University of Montana
406-243- 6178
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