Customer Service Sales

*** **** *** **** #**** ( chandler, az *****

480-***-**** ( ************@*******.***

Kerina willson

objective

Highly motivated, hard worker seeking to obtain a long term position in a

company containing advancement opportunities while utilizing multilevel

sales, marketing, and customer service experience competent enough to

maintain the highest standards of quality at the management level.

Summary of qualifications

. Excellent in establishing strong customer relationships while handling

both inbound and outbound service calls.

. Proficient in all phases of Microsoft office and general computer

programming.

. Ability to quickly adapt to newly required and updated materials.

. Strong leadership abilities including exceptional skills in communication

and problem solving.

. Versatile, work well in a fast paced environment while always exuding a

positive attitude.

. Knowledgeable in operations and use of multi-line phone systems.

. Dependable, flexible, and able to work with or without supervision.

Employment

Discount Mortgage Relief [Sales

Manager/Supervisor] [01/2009-02/2010]

[Scottsdale, AZ]

. Trained and managed staff of 15 sales and customer service associates.

. Monitored representatives calls for quality assurance purposes.

. Finalized deals and closings involving more extensive customers.

. Handled an average of 50+ calls a week to ensure customer satisfaction

and support.

. Held daily pre/post-shift meetings to boost company moral, including

multiple methods of training on helping overcome customer concerns and

objections, resulting in higher revenue.

. Trained and updated staff on the most current information of procedures

and services provided.

Wells Fargo Bank, N.A. [Bank Teller]

[04/2008 - 12/2008] [Casper, WY]

. Responsible for opening and closing branch and maintaining proper cash

drawer balances as stipulated by company.

. Provided customer service for banking transactions while ensuring all

safety and other requirements were met.

. Assisted with customer questions or concerns regarding bank accounts as

well as providing them with proper information on company procedures .

. Promoted premium accounts offering new services in order to boost

revenue and provide best possible financial experience for customers.

Riddles Jewelry/Ridco Inc. [Sales Consultant]

[05/2007 - 05/2008]

[Casper, WY]

. Responsible for following security procedures while opening/closing of

store on a daily basis.

. Maintained highest level of standards always meeting and/or exceeding

monthly sales goals.

. Educated customers on specific pieces of jewelry and stones, aiding in

a better overall shopping experience.

. Assisted customers with services such as cleaning jewelry and fixing

watches.

Macy's Northwest [Department Lead/Supervisor]

[09/2005 - 06/2007]

[Casper, WY]

. Responsible for assisting in the opening and closing of store, taking

an active role in daily organization, and insuring quality in products

and store appearance.

. Led department in sales during numerous periods while working as sales

representative.

. Provided support by helping resolve any customer complaints and/or

concerns expressed that exceeded the realm of normal representative

duties.

. Responsible to help boost associate motivation and store revenue during

shift meetings.

EDUCATION

Casper College [Casper, WY] [State of Wyoming 2005]

[High School Equivalence Diploma]

Mesa Community College [Mesa, AZ] [Currently Attending]

[Associates of Applied Science - Public Relations]

References

Benjamin McPherren - (non-professional)

Canyon State Cabinet and Millwork - Owner

480-***-**** - ***********@*******.***

Kevin Ahern - (professional)

Job Brokers - Recruiter

480-***-**** - ******@*************.***

Lanee Cohen - (professional)

Mortgage Relief - Service and Back Office Manager

480-***-**** - ******@*****.***

Contact this candidate