Customer Service Tech
Resume:
Carolyn Bates
Gardena, California 90247
*******@*****.***
323-***-****(cell)
Objective
Seeking employment as a pharmacy tech instructor in a fast pace, upbeat and
expanding environment.
Work Experience
EPRN SUPER TRAINER
10/2008-PRESENT KROGER CO., RALPHS/FOOD 4 LESS DIVISION PHARMACY,
LOS ANGELES, CA.
Trained the pharmacy staff at various locations to use the new prescription
processing system prior to the system roll-out. Served as support staff for the
pharmacies once the roll-out was implemented. Assist in 3rd party billing issues
from the corporate level. Assist in the completion of several special projects
geared toward patient care. On occasion work in the pharmacy processing and
filling medication orders for patients. Assist in training the new hire employees.
PHARMACY LIAISON
7/2004 - 7/2008 TOWER I.D. MEDICAL ASSOC INC, LOS ANGELES, CA
Process medication requests, new and refills, from the various pharmacies and
patients, under the expressed authority of the physicians on staff. Apply for
medication approval or authorization thru the various insurance companies. Help
the nursing staff maintain complete medication profiles on the patients. Served as
Patient Advocate between the patient and other companies. Assisted the front
office staff in booking and confirming patient appointments. Assisted in updating
and maintaining patient's medical records electronically and on paper. Monitor and
maintain adequate stock of sample medications. Served as a communication link
between the physician and patient, to decrease the call load for the physician.
LEAD TECH
12/1999 - 7/2004 Familymeds Pharmacy, 5800 Hannum Culver City, Ca
All duties associated with the pharmacy tech position: customer service, data
entry, counting and pre filling medications, obtaining refill approval from
various providers, obtaining prior auth from various pharmacy benefit management
departments, maintained a flowing work schedule for the tech staff, cashier,
clerk, stocked shelves, monitored, maintained and returned expired drugs through
various avenues, distributed injectable medications and supplies to other
locations in the same chain, was responsible for creating a monthly charge sheet
to recover costs of interdepartmental charges.
LEAD TECH
1/1996 - 11/1999 Friendly Hills Pharmacy, 5800 Hannum Culver City, Ca
All duties associated with the task of being a pharmacy tech.
LEAD PHARMACY TECH
1/1990 - 12/1995 Cigna Health plans of Ca. 5800 Hannum Culver City, Ca
All the duties associated with the technician position.
Carolyn Bates
15109 Berendo Ave #A
Gardena, California 90247
*******@*****.***
323-***-****(cell)
SKILLS
A working knowledge of Brand/generic medications, pharmaceutical calculations,
effects of some medications on the various systems of the body, general medication
reactions or interactions. Skilled in training/teaching others the information or
knowledge that I have gained. Able to follow a set plan and give instruction while
keeping to the time line set to achieve the desired goal.
Education
3/1989 Tech. Health Careers, Los Angeles, Ca
Certification
2/2010 AIU Online Classes in Business Management/HealthCare concentration
Robert Peete Pharm-D 310-***-****
Professional
Kenneth Rothstein RPH 310-***-****
Professional
Ernie Tom RPH 310-***-****
Professional
Carrington Chandler 310-***-****
Professional
Adrian Goodlow 424-***-****
Professional-Personal
Additional Info
Awarded Pharmacy Tech of the Year 1995 and 1997, by my employer and co-workers.
Able to adapt to various environments and situations. Always willing to learn.
Always insistent on excellent customer service. Award Pharmacy TCH of the year for
the Ralphs Pharmacy (2010).
Salary History
My wages have been market fair. My desired salary for the instructor position is
$23.00 to $25.00 per hour.
Contact this candidate