Customer Service Administrative Assistant

Stefanie A. Bonilla

** ***** ******

Mount Vernon, NY 10552

Home phone: 914-***-****

Cell phone: 914-***-****

Email: *********@*******.***

Objective

An experienced business owner, I seek a position where I can utilize my

administrative skills.

Skills

Proficient in Microsoft Word, working experience with Microsoft Excel and

QuickBooks Pro, type 60 wpm accurately.

Experience

US Census Bureau, W. Harrison, NY 4-2010 - 8-2010

Enumerator

. Planned work by reviewing assignment area to determine organization of

neighborhoods and locate households for conducting interviews.

. Conducted interviews with residents in assigned areas by following

stringent guidelines and confidentiality laws. Explained the purpose of

the census interview, answered residents' questions, elicited information

following a script, and recorded census data on forms.

. Complied with accuracy standards while maintaining high production rates.

. Maintained records of hours worked, units produced, miles driven, and

expenses incurred in the performance of duties.

. Met daily with supervisor to review and submit work, and receive

additional instructions.

Reliable Legal Process, Inc., Mount Vernon, NY 11/2004 - 1/2009

Owner/Operator

. Hired and supervised employees with responsibility for benefits and

payroll.

. Oversaw operations including customer service, inventory control and

order fulfillment, proofreading and typing affidavits using Microsoft

Word, locating individuals and businesses by doing skip traces, setting up

certified mailings and meeting weekly deadlines.

. Trained employees.

. Accounts payable and receivable using QuickBooks Pro.

. Prepared, routed and assigned work to process servers on a daily basis.

Safian Investment Research, W. Harrison, NY 4/2003 - 11/2004

Administrative Assistant

. Answered and transferred calls on a multi-line phone system.

. Accepted deliveries, sorted mail and maintained address lists.

. Scheduled travel accommodations.

. Ordered supplies.

. Typed up weekly investment strategy reports and set up mass mailings

of those reports.

Education

Maria Regina High School, Hartsdale, NY 1994 - 1998

Graduated.

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