Customer Service Manager
Resume:
John B. Angstadt
**** ******* ***** . *****, ** *0532 . ****.********@*********.*** .
Experienced Senior Programmer Analyst with expertise in conceiving,
designing, and testing logical structures and databases for solving
problems. Provide network administration, PCI compliant network security
support. Also experienced as a Material Control Manager with expertise in
purchasing, receiving, shipping, stockroom, production control/scheduling,
data entry, BOM and database maintenance, sales order entry, production
forecasting and review, inventories and cycle counting.
SUMMARY OF QUALIFICATIONS
. 20 + years of experience solving problems
with data management and material control,
assuring the smooth & efficient flow of both
data and material.
. More than 17 years experience in the mailing
and plastic card industry, including 14 years
of data handling and generation.
. Effective understanding of how data
management contributes to all aspects of the
manufacturing process.
. Expert knowledge of desktop hardware and
software (DOS through Windows 7) with strong
troubleshooting experience.
. More than 8 years experience in hydraulic
controls manufacturing industry.
TECHNICAL SKILLS
. SOFTWARE: MS Office Suite, Lotus, QuattroPro,
Word Perfect, Norton Ghost, Partition Magic,
Acronis True Image, WS_FTP, PGP, GPG, avast!
Antivirus, Symantec AV Corp., Diskeeper Pro,
Registry Mechanic, Registry Doctor, PowerISO,
Alcohol 120, Nero Suite, Roxio Suite,
TextPad, Textpipe Pro, and many more
(including install and configure).
. LANGUAGES: Visual FoxPro, Some Visual Basic &
C#, QBasic, various command line usages,
. OPERATING SYSTEMS: DOS through Windows
7(including install and configure), OS2,
Windows Server Admin., MS Active Directory,
Group Policy, MS Exchange, SQL Server
. DATABASES: Dbase, Access, SQL,
PROFESSIONAL EXPERIENCE
SENIOR PROGRAMMER ANALYST
Global Card Services, Inc.
5/95 - 9/09
Downers Grove, IL
. Fully automated data processing and reporting functions with email
notification.
. Extensive understanding of encryption used in DES keys for HSM.
. Responsible for securing, creating, reviewing data used in the creation
of bank (Visa/MasterCard) cards, phone, gift, promotional, membership
cards and keeping it secure.
. Provide system administration, network security and support.
. Reduced time for job releases to production by 1/15 for a savings of
$72,000 annually.
. Instituted QC system/program to remove human error and duplicates from
production.
. Added capability for emailing proof approvals.
. Created current data flow structure for optimum production levels.
. Consultation of managers for implementation of audit trail and procedures
for Visa & MasterCard certification.
. Train employees and provide support (software and hardware).
. Maintain and upgrade PC's with any and all items.
MATERIAL CONTROL MANAGER
Versatile Card Technology, Inc.
3/92 - 5/95
Downers Grove, IL
. Areas of responsibilities included purchasing, receiving, stockroom,
master schedule updates, quotation program maintenance, source new
projects, forecasting materials, inventory and WIP reporting & coordinate
efforts between departments.
. Created quote program in 1993 (in use till 2008).
. Created spreadsheet based stock status and MRP (material requirements
planning).
. Created audit trail and procedures for Visa and MasterCard certification.
MATERIAL CONTROL MANAGER
Vickers Modular
10/83 - 5/91
Carol Stream, IL
. Coordinated efforts of 18 employees, including 8 direct staff.
. Areas of responsibilities included receiving, shipping, stockroom,
production control/scheduling, data entry, BOM and data base maintenance,
sales order entry, production forecasting and review, inventories and
cycle counting.
. Raised data entry performance levels 100% through employee training
programs.
. Shortened MRP run time by 30% by rearrangement of BOM structure.
. Greatly improved all areas of my responsibility creating higher morale,
efficiency and increased motivation.
. established lot size and minimum order quantities, prepared and reviewed
finished goods report, steadied scheduling of products from BOM
restructuring, and expedited late part shipments lead to an increased
customer service rating and reduced past due order from $100,000 to
$30,000.
EDUCATION AND TRAINING
College of DuPage - Hydraulics
1986 - 1988
Hinsdale South High Graduate
Seminars and Class Studies
Philip Crosby Quality Education System
Managing Multiple Priorities
Northern Illinois Industrial Association - Developing People Skills
Ed Heart Short Cycle Manufacturing
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