Customer Service Medical

Location:

Posted:

November 01, 2010

Qunnakia Jones

Jacksonville, Fl. 32277

*********@***.***

SUMMARY

Loyal and dependable professional with basic knowledge of medical terminology, and who can

provide excellent medical records and customer service experience. Pay close attention to detail.

Have highly effective communication skills and interact well with other. Strong team member

who can effectively implements new procedures into daily work routines.

EXPERIENCE

Registration Clerk 2007-2009

Shands Medical Center, Jacksonville, Fl

Administered registration of patients and passed on information to required hospital

departments. Provided exceptional customer service and interacted effectively with physicians,

patients, residents, visitors, staff and the health care community. Adhered to specific safety

standards and guidelines as specified by the organization. Conducted patient interviews to obtain

required information, complete requested forms, and obtain signatures.

Front Desk Agent 2006-2007

Homewood Suites, Jacksonville, Fl

First point of personal and phone contact, for guest, corporate visitors. Make reservations for

guest for future visits and check in and out guest. In addition to, providing excellent customer

service to all guests that arrived and leaving the property.

Patient Service Specialist/ Medical Records 2002-2006

St Marys Medical, St Mary, Ga

Maintained all switchboard operations including professionally answered company switchboard,

taking messages, and routing calls to the appropriate team member. Provided clerical support to

doctors, nurses, and department managers, and assisting with faxing, and copying projects.

Admitted and discharged patients and made appointments for future visits.

Appointment Scheduler 2000-2002

Buford Medical Center, Buford,Ga

Administrative agent that was the first point of professional, personal, and phone contact for

patients, medical practitioners, health care professionals, and administrative workers. Set

appointments for patients for their next visit.

EDUCATION

Andrew Jackson High- Diploma 1992

SKILLS

Billing, Filing, Data Entry, Administration, Office Equipment, MS Word, Excel, Window