Customer Service Manager

Deborah Eisenhauer

Cellular Phone 425-***-**** *******@*****.***

HIGHLIGHTS OF QUALIFICATIONS

- Over 15 years of providing excellent customer service and customer satisfaction.

- Strong written and personal communication skills.

- Work well independently or as a team member.

- Ability to multi task and complete assignments in a timely, accurate manner.

PROFESSIONAL EXPERIENCE

Property Management

- 3 years as Assistant Community Director.

- Overseeing a 90 unit property.

- Leasing Apartment Homes and retaining residency through lease renewals.

- Providing care and concerns to residents in regards to Maintenance Service Requests.

- Resolving issues, problems or concerns for residents on site.

- Collecting rent and utility payments from residents.

- Entering and recording payments and history in resident files and online ledgers.

- Experience in Yardi Voyger software program.

- Preparing bank deposits.

- Entering property purchase invoices to be paid and sent to Corporate office for payment.

- Submitting maintenance materials and supply orders to vendors, via fax or phone.

- Completing move in and move out inspections on apartment units.

- Designing unoccupied apartment homes with mini model décor for display.

- Greeting Future Residents. Proudly providing community tours, viewing the grounds,

amenities, and available apartment homes.

- Completing Guest Cards with vital information. Follow up calls done regularly.

Summery

Appling Great Customer Service to generate and retain occupancy, that in turn creates

Income and Revenue, to achieve a successful property investment for the employer.

EMPLOYMENT BACKGROUND

Assistant Comm. Director. Weidner Apartment Homes. Everett, WA. 05/2007-08/2010

Office Manager. UBuildIt. Mill Creek, WA. 07/2006 – 05/2007

Retail Sales / Depart. Manager. Fred Meyer Stores. Mill Creek, WA. 12/2005-07/2006

Kmart Stores. Lake Havasu, AZ. 10/1994-10/2005

Alpha Beta/Lucky Stores. CA. 10/1976-08/1991

EDUCATION AND TRAINING

Norwalk High School Graduate. Norwalk, CA.

On site and Corporate Training Classes provided by each employer based on career

and employment position.

Contact this candidate