Customer Service Administrative Assistant

*** ***** **** **. *******, SC *****

(***) *** - 4097

*******@*****.***

Zaddie E. White, CPC-A

objective

To obtain a long-term position in the administrative profession that will

allow me to utilize my education, organizational skills and compassion for

people to make a difference.

Work of experience

02/09 - 02/10

Santee Family Medicine

Medical Receptionist/Scheduler

. Checked patients in and notified appropriate staff of patients arrival

. Responsible for scheduling appointments in person and over the phone

. Insured patients records were updated by obtaining current personal

and financial information with copies of supporting documents each

visit

. Created new patient accounts and files

. Pulled records/Filed Records

. Applied payments

. Answered Multi-line phones

04/04 - 02/09

Quoizel

Goose Creek, SC

Administrative Assistant (Imports)

. Received invoices for drivers and vendors

. Set up accounts for vendors

. Filed banking information

. Scheduled weekly product drop offs

. Answered multiple phone lines

. Billing/Account Payable

. Faxed

. Greeted visitors

3/02- 04/04

Manning Family Practice

Manning, SC

Medical Receptionist

. Checked patients in and notified appropriate staff of patients arrival

. Responsible for scheduling appointments in person and over the phone

. Insured patients records were updated by obtaining current personal

and financial information with copies of supporting documents each

visit

. Created new patient accounts and files

. Verified insurance and obtained pre-authorization for procedures

. Scheduled out patient procedures, faxed orders, notified patient and

documented same in chart

. Entered and collected patient charges, code charges in computer

. Applied payment

. Pulled Records

. Organized Records

. Assisted in other areas when needed

10/99 - 03/02

First Data

Summerville, SC

Customer Service Representative

. Answered multiple phone lines

. Assisted customers with account inquiries

. Scanned receiving documents for accounts payable department

. Maintained customer files

Education

2009 - 2010

Centura College

Charleston, SC

Certificate: Medical Billing and Coding (Summa Cum Laude)

. Medical Terminology Health Law

. Anatomy/Physiology Insurance and Billing

. CPT Coding Physician and Facility Billing and

collections

. ICD-9 Coding Medical Insurance

. HCPCS Coding Reimbursement Methodologies

CERTIFICATION

. Certified Professional Coder (AAPC)

SKILLS

. Microsoft Word CPT Coding

. Excel ICD-9 Coding

. Typing 50 wpm HCPCS Coding

. 10 key data entry Insurance Billing

. Problem Solving Organizational

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