Human Resources Management

Kathleen Conway, SPHR

* ********* ****. #**** ? Methuen, MA 01844 ? 978-***-****

**********@*****.*** ? www.linkedin.com/in/kathleenconway

Executive Profile

Influential and results driven strategic Human Resource executive with

experience in both entrepreneurial and mature business environments.

Trusted business partner who provides keen insight and sound counsel to

management and associates. Highly skilled in aligning talent to achieve

organization's strategy by developing leadership talent, analyzing

organizational design, focusing on performance management and delivering

competitive compensation programs.

Professional Experience

Director, HR Business Partner (2006 - 2009)

ADP, Retirement Services, Salem, NH

Retirement Services provides employers with record-keeping services for

tax-advantaged programs. Product line includes 401(k) Administration, 529

College Savings Program, and Executive Deferred Compensation.

Planned, directed and delivered HR services in support of 4 major locations

for business unit with $200M in revenue and $28M in sales. Consulted with

clients and recommended strategic solutions in the areas of leadership

development, organizational structure, employee relations, performance

management, and compensation. Ensured regulatory compliance with ADP

Broker Dealer and FINRA requirements.

. Coached/consulted with managers and associates on issues including

performance, career development, termination, sexual harassment, and

discrimination

. Ensured a high level of organizational effectiveness through ongoing

performance management, organizational design, analysis and

implementation, and change management consulting

. Conducted thorough talent assessment of all client services management

utilizing 360 assessments

. Sponsored Action Learning Team consisting of cross-functional high

performance individuals charged with resolving business issue

. Delivered key talent management, development initiatives and

succession planning

. Collaborated with senior leadership on resource alignments including

restructuring, off-shoring, and flattening the management structure

. Developed and delivered manager training on performance assessments

and Gallup Q12 methodology

. Recognized inefficient business processes, collaborated with

management to analyze needs and facilitate streamlining of processes

. Successfully lead job evaluation project for 350 associates in 115

positions which included analysis of FLSA status, base and incentive

compensation

. Created Generational Diversity training with multi-divisional HR

project team

. Facilitated a stronger relationship with shared services HR

organization and field management by increasing effectiveness and

quality of service of shared services organization

. Invited to and participated in Women's Leadership Forum

Director, Human Resources (2000 - 2005)

Top Layer Networks, Inc., Westborough, MA

Top Layer Security is a leading global provider of Network Intrusion

Prevention Systems (IPS) that enable enterprise organizations to protect

their critical on-line assets against risks associated with cyber threats.

Promoted to director and became member of executive management team within

first year of employment in recognition of contribution to establishing

Human Resources (HR) as a valued business partner. Collaborated with

senior executives in the development of corporate strategy, including

evaluation of financial and staffing resources, product evolution, and

projected revenue stream. Designed and implemented recruiting strategies,

including developing competitive cash and stock option plans tied to

greater performance accountability. Responsible for company-wide benefits

plan and was successful in significantly reducing costs associated with

company's 401k plan, medical, and dental plans.

. Managed expansion to foreign territories (Australia, Malaysia, Korea,

Singapore, Belgium, Germany, and Canada)

. Evaluation of resources, recommendations for outsourcing or partnering

to reduce costs

. Increased productivity and accountability with creation of annual

performance evaluation program

. Coached managers and employees in matters of performance and employee

relations

. Collaborated with CFO and CEO to re-price stock options to attract and

retain key employees

. Developed competitive sales and other incentive compensation plans

. Resolved conflicts in the work place that provided fair and equitable

results

. Directed the search and participated in the selection of various key

executives, including CEO position

. Re-negotiated agency agreements providing reduction in recruitment

expense

. Trained staff to screen resumes more effectively, increasing the

quality of candidates interviewed

. Managed multiple reductions in force to while maintaining employee

morale and dignity

. Negotiated benefits to reduce costs by 25% while providing competitive

quality benefits

. Established wellness program, exercise program, and concierge services

Senior Human Resources Generalist (1996 - 2000)

Wildfire Communications, Inc., Waltham, MA

Wildfire Communications, Inc. develops and markets voice-activated virtual

assistant technology products.

Responsible for all aspects of Human Resources for a small multi-national

software company including writing policies and procedures, analyzing

employee benefits, creating an atmosphere of open communication between

management and the employees and cultivating corporate culture.

. Developed a national recruiting strategy utilizing newspapers, radio

ads and job fairs

. Lowered hiring costs by 30% by utilizing an employee referral program

. Developed instant reward program

. Instituted annual performance evaluation process

. Communicated and interpreted HR policies to managers and employees

. Incorporated a semi-annual communications meeting to facilitate cross

functional team building

. Researched employment and benefits practices in France and United

Kingdom

. Managed the employment relationships for French and UK operations

. Domestic and international relocation proposals

. Increased Medical, Life, and Dental Benefit plans while reducing

annual costs by 32%

. Established pre-tax savings plan for dependent care and health care

expenses

. Managed all equity transactions for privately held company

. Negotiated offer letters and termination agreements

. Conducted exit interviews to assist in evaluating company's

competitiveness

. Changed 401k provider to increase service and fund selection while

reducing fees by 20% annually

Senior Accountant (1992 - 1996)

Dataware Technologies, Inc., Cambridge, MA

A leading international developer and marketer of software and services for

electronic information providers.

. Prepared and analyzed foreign subsidiaries' P&L and Balance Sheets

. Analyzed goodwill, acquisition costs and revenue schemes for the IPO

in July of 1993

. Managed the implementation of new accounting software in US and Canada

. Accounts Payable, Accounts Receivable and purchasing agent

Education & Certifications

Bachelor of Science in Accounting Franklin Pierce College,

Rindge, NH

SPHR Designation Human Resource Certification

Institute

Human Resource Certificate Northeast Human Resources

Association

Credits towards Masters Certificate in Leadership Northeastern University

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