Customer Service Accounts Receivable

CLYDE DUNNING

*** *********** *** . *********, * J 07208 . 908-***-**** .

************@*****.***

OBJECTIVE:

To obtain collections specialist position where I can utilize my

professional skills with a company or law firm involving a high volume debt

recovery and litigation of delinquent credit and loss asset in either

consumer or commercial collections

EXPERIENCE:

FRANKLIN CREDIT CORP. JERSEY CITY, NJ. 07302

May 2008 to

Mar 2009 Loss Mitigation Specialist

. Responsible for the collections of the most distressed mortgages.

. Negotiated buyouts with brokers to reduce the vendee's liability

. Evaluated and offered several plans that would assist buyers in

avoiding foreclosure.

. Performed skip tracing through accurint and other methods

. Responsible for processing of payment on client accounts

. Interacted with attorneys to resolve Bankruptcy and legal disputes.

. Interacted with Debt Settlement companies to negotiated settlements.

. Prepared monthly recovery reports and projected recovery analysis.

PLAZA ASSOCIATE, New York NY 10001

Dec 2007 to

May 2008 Collections Representative

. Assisting in high volume collection litigation practice and

recovery of delinquent credit card debt with Bank of America

. Performed collections on past due invoices.

. Worked on predictive dialer

. Handling all accounts receivable and collections issues.

. Did skip tracing

. Responsible for processing of payment on client accounts

. Interact with attorneys to resolve Bankruptcy and legal disputes.

. Interacted with Debt Settlement companies to negotiated settlements.

. Continually updated the action per client contacts

NORTHERN LEASING, New York NY 10001

Nov 2006 to

Dec 2007 Collections Specialist

. Assisting in high volume in-house commercial collection litigation

practice and recovery of delinquent credit and leasing debt.

. Handling all accounts receivable and collections issues.

. Responsible for processing payment of client accounts

. Interact with attorneys to resolve Bankruptcy and legal disputes.

. Negotiate buyout settlements.

. Performed collections on past due invoices.

. Distribute AR reports to all the Accounts Managers.

. Kept logs of all contacts/action per client

. Established myself in the first month of employment and continually

ranking in the top 5% of high volume collections

BOYAJIAN LAW OFFICE, Rutherford NJ. 07070

11/28/03 to

Oct 2006 Pre Litigation Specialist (Team Leader)

. Assisted in high volume in-house collection litigation practice and

recovery of delinquent debt accounts.

. Worked on various collection campaigns including the recovery of

medical, credit card, auto-loans an utility debt and other third party

outsourced accounts

. Performed collections on past due invoices.

. Resolved billing and payment application disputes and errors

. Assign and Monitor accounts for Collections and Legal Action.

Enforced off Bad Debt accounts while ensuring that policies and

procedures are followed

. Responsible for "second voicing" and monitoring (tone,

professionalism, collection tactics performance and FDCPA Violation).

. Prepared and distributed aging reports

EDUCATION:

North Carolina Central University, Durham NC. Bachelor of Arts

Political Science Pre- Law Minor: Business

Management

Eastern Bible Institute, Irvington NJ Masters

of Arts Theology

sPECIAL SKILLS:

. Have strong customer service skills, ability to multi-task and handle

varying workloads. Strong ability to reason and solve problems in a

proficient and timely manner.

. Self-motivated, self-starter, have a sense of urgency and is detail-

oriented. Always ready to work independently on special projects as and

when needed

. Bilingual Spanish and English

. Excellent organizational and communication skills

. 2-3 years legal experience including preparing legal documents

COMPUTER SKILLS: QuickBooks, PeopleSoft, SAP, AMT, Lotus Notes,

Outlook, Elite, Word, Excel, Power-Point, Lotus Notes.

References: Available upon request

Contact this candidate