Quality Manufacturing

Wendal C. Dowdy

**** *** **** ***. *.

Cordova, TN 38018

Telephone: 901-***-****

Manufacturing Professional with an excellent background in Production and Quality

management. Results and detailed oriented with a history of leadership and team contributions.

Individual contributor who excels in setting / meeting goals and problem solving. Experience in

union and non-union environment. Committed to raising the bar and coaching employees.

PROFESSIONAL EXPERIENCE

EATON CORPORATION Memphis, TN 2004-2010

Manufacturer of Hydraulic Pumps and Motors

Quality Supervisor (2008-2010) Reporting directly to the Site Manager.

Oversaw Manufacturing Quality Systems and Customer Liaison (Point Person) for Quality

related issues and projects.

• Led effort for our facility becoming certified in the Supplier Quality Excellence Program

by our customers. The Memphis facility was the first to be certified in the Eaton Corp.

• Led a warranty reduction team comprising in house and customer team members.

Reduced warranty claims by 20% by conducting detailed root cause analysis of failed

units and implementing process change as permanent corrective action.

• Benchmarked with other facilities for best practices in manufacturing. Result: 50%

increase in productivity in our Heavy Duty Pump production line.

• Recertified as an ISO 9001 facility with Zero Major or Minor findings.

• Implemented Total Process Control (TPC) in manufacturing which is a more detailed

version of FMEA and put controls in place to prevent defect.

Manufacturing Supervisor (2004-2008)

• Eliminated $500,000 in past due orders by coordinating efforts between production and

materials group. Systems were put in place to maintain material availability.

• Increased On-Time-Deliver rate to the customer from 80 to 99 percent through improving

and adhering to process controls.

• With the Leadership Team implemented the 3Teir process that focused all hands (from the

front office to the floor) on the attainment of Safety, Quality, and Delivery goals.

Results: All performance metrics were met monthly.

• As a member of the leadership team participated in GEMBA activities that drove

continuous improvement and proactive solutions to potential safety and non-

conformance issues.

COLE VISION CORPORATION Memphis, TN 2003-2004

Eyewear Manufacturer

Manufacturing and Distribution Center

Senior Quality Engineer

Responsible for Overall Product Quality Corporate wide supporting six Manufacturing Facilities

and 60 Vendors.

• Established internal and external Quality Metrics to measure the Quality Department and

Vendor performance.

• Revamped the New Product Introduction Qualification process. Reduced the Field

Defect Rate by 5 percent.

• Established Incoming Inspection Sample Sizes based on ANSI standards. Increasing

Dock to Stock rating to 99% based on a 48 hour window.

• Piloted the 3 Dimensional Frame Tracing Program. Increasing the quality of lenses.

Reduced internal breakage and provided an overall superior product.

ARROW ELECTRONICS Memphis, TN 2001-2003

Manufacturing and Distribution Center

Production and Material Control Supervisor

Responsible for Custom Computer manufacturing and Material Consolidation.

• Implemented Lean Manufacturing principles improving quality by 10% and efficiency by

50%.

• Participated in the development of new work cells to improve throughput by customizing

the cells to accommodate particular type products.

• Introduced and participated in Value Stream Mapping events. Optimizing material flow

and ensuring on-time delivery of product to the customer.

• Coached Team Leads in Root Cause Analysis. Result: reduced the number of defects in

manufacturing and materials.

LEAR CORPORATION Lebanon,VA 1999-2001

First Tier Automotive Supplier

Toyota Manufacturing Supervisor Injection Molding and Assembly

Responsible for Production, Material, Delivery, and Quality performance of the Business Unit.

• Reduced Direct Labor from 18 to 5 percent of Sales by improving productivity through Six

Sigma Black Belt Projects and Team Member participation in problem solving.

• Reduced Scrap from 1.71 to .2 percent of Sales through process improvement.

• Maintained a 100% delivery rate to the customer both export and domestic.

• Maintained excellent relations with the UAW. Zero grievances.

EDUCATION

BS, Aerospace Administration, MIDDLE TENN.STATE UNIVERSITY, Murfreesboro, TN

COMPUTER SKILLS

Word

Excel

Power Point

Project

Access

Warehouse Management Systems MFG PRO

Matrix One

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