Human Resources Resource

LISA J. JASER

*** **** ******, **** *

Milford, CT 06460

Home: 203-***-**** Cell: 203-***-****

Email: *********@*********.***

PROFILE: Over fifteen years of executive experience in operations

management within non-profits and healthcare

organizations.

CORE COMPETENCIES: Strategic Planning; Change Management; Design of

Operational Infrastructure; Community Relations &

Outreach; Goal Setting & Performance Metrics; Cross-

Functional Communications; Cost Controls & Financial

Planning; Public Relations

EDUCATION: UNIVERSITY OF NEW HAVEN, West Haven, CT

Master of Science in LABOR RELATIONS, August 2006

QUINNIPIAC UNIVERSITY, Hamden, CT

Bachelor of Science in HEALTH CARE MANAGEMENT, June 1991

Certificate Program in LONG-TERM CARE ADMINISTRATION, August 1991

WORK EXPERIENCE:

2008 - 2010 BRIDGEPORT HOUSING AUTHORITY, Bridgeport, CT

HUMAN RESOURCES DIRECTOR

. Worked with Executive Director to plan staffing needs,

operational policies/procedures, succession planning,

and organizational re-structuring.

. Worked cross-functionally in a matrix structure with various

department heads to build consensus and support for

shared goals.

. Facilitated meetings and educational forums with employees and

executives to communicate strategic goals and

objectives.

. Provided on-going guidance to senior executives and department

heads to minimize exposure, ensuring adherence to

relevant federal/state laws and internal policies and

procedures.

. Conducted extensive research to remain compliant with

regulatory standards.

. Directed multiple human resource functions including

personnel/benefits administration, policies and

procedures, legal compliance, discipline,

compensation, EAP program, MERF Retirement Plan,

health/dental insurance, life insurance, jury duty,

payroll, sick/personal/vacation leaves, COBRA

administration, FMLA leaves, and ADA.

. Developed change management strategies using an organizational

development approach to involve employees at all

levels.

. Participated in labor relations' activities, union contracts,

negotiations, and grievance processes, while

maintaining contract with management and legal team.

. Functioned in a consultative role to department heads to assist

them with goal setting and performance measurement.

. Followed-up with all department heads and supervisors regarding

staff development/training, appropriate staffing and

performance levels.

. Managed all special requests/projects including public

relations via other vendors as assigned.

. Participated in management strategy development, planning,

resource evaluations, and overall achievement of the

Authority's goals/objectives and implementation.

2007 - 2008 CITY OF WEST HAVEN, West Haven, CT

DIRECTOR OF PERSONNEL/LABOR RELATIONS & HUMAN RESOURCES

COMMISSIONER

. Directed key human resource functions including employee

relations, benefits administration, labor relations,

policies and procedures, and compliance with

federal/state/local laws.

. Served as Chief Negotiator for collective bargaining

agreements.

. Implemented operational strategies to direct key City programs

including parks and recreation, adult day care,

senior center, health department, summer/winter youth

programs, and Social Services.

. Worked in collaboration with department heads to develop and

implement strategies concerning program development,

budgeting, staffing, and operational infrastructure.

. Provided support to department heads to facilitate program

development and method of taking ideas to successful

implementation.

LISA J.JASER Page 2

Resum Continued

WORK EXPERIENCE: (Continued)

DIRECTOR OF PERSONNEL/LABOR RELATIONS & HUMAN RESOURCES

COMMISSIONER (Continued)

. Spearheaded community outreach initiatives to maximize

awareness of city programs and benefits, working in a

public relations capacity.

. Conducted on-going research and analysis of significant trends

in city government and programs, as well as labor

relations and collective bargaining.

. Obtained citizen feedback on program effectiveness with a focus

on continuous quality improvement.

2005 - 2007 APPLE HEALTHCARE, Skilled Nursing

EXECUTIVE DIRECTOR

. Directed key operational functions including human resources,

operations, community outreach, public relations,

program development, and marketing.

. Provided input into long-term strategies including operational

infrastructure, staffing, succession planning, and

community outreach.

. Worked with department heads to establish goals, action plans

and methods of monitoring performance.

. Focused efforts on quality care, cost efficiencies,

productivity, and profitability.

2003 - 2005 LEXINGTON FACILITIES, Skilled Nursing

EXECUTIVE DIRECTOR

. Managed a skilled nursing facility in receivership.

. Directed all functioned areas including administration,

finance, patient care, human resources, community

outreach, and public relations.

. Revamped human resource policies and procedures to ensure

strict compliance with federal and state mandates.

. Effectively pursued positive community relationships to

maximize referral rate.

1993 - 2003 SUN BRIDGE HEALTHCARE, Skilled Nursing

EXECUTIVE DIRECTOR

. Directed key functions including operational management and

human resource management.

. Worked in partnership with department heads to facilitate

organizational structure, succession planning,

strategic planning, and staffing analysis.

. Led community outreach/marketing efforts to create awareness of

programs and facility amenities.

. Re-engineered and streamlined workflows and processes.

. Received award for performance during contract negotiations and

during strikes.

COMPUTER SKILLS: Microsoft Windows; Microsoft Word, Excel and PowerPoint;

SPSS; HRIS

LICENSES: Nursing Home Administrator; Notary Public Designation

AFFILIATIONS: . Member, Society of Human Resource Management

. Former Member, Connecticut Interlocal Risk Management, Risk

Control

. Former Member, Connecticut Conference of Municipalities,

Committee on Municipal

. Labor Relations, State Legislative Program

. Former Member, Greater New Haven Transit District, My Rides

Program Board

. Former Member, Child Development Center West Haven, Connecticut

Board

. Former Member, United Way of Greater New Haven (EFSP) Emergency

Food and Shelter Program New Haven County Board

RESEARCH: . Work as a member for numerous organizations/affiliations.

. Participated in research initiatives with peer members

concerning trending in labor relation,

municipal/legislation laws and trends, risk

assessment and compliance.

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