Quality Assurance Manager
Resume:
Mark Hebenstreit
Bedford, Texas 76022
EXPERIENCE:
March 2010 to September 2010
Quality Assurance and Safety Manager, Orion Instruments, 6646 Complex
Drive, Baton Rouge, Louisiana 70809.
. Established and implemented a Quality Management System
compliant with ISO
9001:2008.
. Management representative for all regulatory agency
requirements, including third party audits.
. Effectively reduced rework and scrap levels through continuous
process improvement programs.
. Established and implemented company Safety Manual and EHS
Program.
. Train associates and management on Quality and Safety
Procedures/Policies.
February 2007 to February 2010
Plant Manager, Bay Insulation, 2525 Wooddale Avenue, Baton Rouge,
Louisiana 70805.
. Managed one of twenty seven national manufacturing divisions
with sales grossing over five million dollars.
. Elevated plant from last in the company for inventory loss,
quality and profitability to the top ten within six months.
. Restuctured workforce which terminated 75% of associates while
productivity
increased and labor costs decreased.
. Performed on a daily basis: inside sales, production management,
safety, human
resources, purchasing and order scheduling.
. Established yearly budget and created accounting reports such as
P/L Statements.
. Ensured UL, NIAH, DOT and OSHA regulations/requirements are
achieved.
November 2002 to February 2007
Sales Representative, Plastic Products of St. Louis, PO Box 126, New
Melle, Missouri 63365.
. Managed sales territory in four states, including Illinois,
Indiana, Ohio and
Pennsylvania.
. Provided the best products and logistical services for customers
at competitive prices.
. Increased sales all five years while maintaining profit margins.
. Aided customers in delivery and set up of packaging machinery.
May 1999 to November 2002
Purchasing Manager, Universal Air Filter Company, 1624 Sauget
Industrial Pkwy., Sauget, Illinois 62206.
. Managed purchasing department in a JIT manufacturing
environment.
. Oversaw production scheduling and quality assurance department
during the same period.
. Negotiated pricing and monitored the quality and delivery of
approved suppliers.
. Responsible for annual purchases in excess of seven million
dollars.
May 1997 to November 2002
Quality Manager, Universal Air Filter Company, 1624 Sauget Industrial
Pkwy., Sauget, Illinois 62206.
. Managed quality system in compliance to ISO 9001 Standard.
. Decreased customer complaints when annual sales rose from $4.5
million to $15 million dollars.
. Performed internal quality audits and submitted audit findings
to department managers.
. Oversaw all interactions with regulatory agencies including UL,
ISO and OSHA.
. Responsible for monthly Management Review meetings to discuss
the state of the quality program.
May 1996 to May 1997
Compliance Auditor/Benefits Manager, Humana Healthcare, 505 North 6th
Street, St. Louis, Missouri 63101.
. Established and implemented procedures adhering to government
contracts and
regulations.
. Performed on-site audits of mail order pharmacies to ensure
customer benefits and government compliance was achieved.
. Informed beneficiaries of changes and/or modifications to
existing benefits via public speaking venues.
. Monitored company policies and procedures via internal auditing
and reported all
findings to upper management for corrective action.
May 1990 to May 1996
Regulatory Affairs/Quality Assurance Manager, Medical Industries
America, 2879 R Ave., Adel, Iowa 50003.
. Established and implemented quality system in compliance with
the US Food and Drug Administration.
. Oversaw all interactions with regulatory agencies including UL
and the FDA.
. Enabled medical devices to be approved for distribution in the
United States by
submitting 510(k) applications.
. Developed product life span testing of medical devices through
cooperation with Iowa State University.
. Performed internal quality audits and implemented corrective
actions when necessary.
. Supervised the quality control, packaging, customer service and
shipping departments.
EDUCATION:
Bachelor of Arts in History, Drury University, May 1990
Negotiating I and II, AAIM
Certified Internal Quality Auditor, Stat a Matrix
SKILLS:
Proficient in most ERP software
All Microsoft Office Applications
Blueprint Reading
HONORS:
Lucent Technologies Partner In Excellence Award 1998, 1999 (one of
only 19 global manufacturing suppliers to receive this award)
Deans List
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