Technical Support System

Jennifer XiaoJing

Ouyang

**** **** *** # ** *****: *************@*****.***

Brooklyn, NY 11214 347-***-**** and 718-***-****

Skill Set:

1. Native Chinese speaker; fluent in Chinese phonetic symbol PinYin;

has government security clearance (DOJ and DEA).

2. Certified court interpreter, fluent in both English and Chinese

(Mandarin, Cantonese, Toishanese/KaiPing/EnPing, and Hakka).

3. Telephonic Interpreter for Department of Homeland Security,

Department of Labor of New York State, Nissan, Department of Finance

of New York State, Century21, Farmers insurance and etc.

Industry Experience:

Freelance court interpreter/Translator 1/2008

to present

Language Services Associates New York, NY

. Provide consecutive and simultaneous interpretation between English

and Chinese in the courtroom (Such as EOIR courts, unemployment

hearings and etc) and /or other settings for Northeastern University

Hospital and Temple Hospital in Philadelphia, New York State of

Worker's Compensation Board and other government agencies.

. Perform translation of court documents and other written materials.

Freelance Translator/Paralegal 7/1998 to present

Gleit & Fair Law Firm New York, NY

. Prepare and draft legal documents by using computer applications.

. Interact with clients, manage client inquiries, and provide document

review solutions.

. Translate legal exhibits and application claims to prepare for trials.

. Aid attorney in witness preparation for hearings and did court

filings.

System Analyst 12/1999 to

4/2002

Beth Israel Medical Center New York, NY

. Responsible for the daily operation and maintenance of the radiology

system running windows 2000/NT/XP Dell and Compaq servers, Solaris

servers, Sun workstations and Novell/2000/NT/XP workstations in a

switch fast Ethernet environment.

. Setup and configured Windows NT/2000 servers and workstations.

Installed and configured HP printer servers using Jet Admin.

. Supported local and remote users via phone and in person to resolve

software, hardware and other network issues, and documented daily

problems.

. Monitored Sun servers and workstations, updated host tables by using

vi, set up imaging printers and wrote shell script to check user

activities, system caches and system logs. Performed server reboots,

and setup workstations.

. Created queries in database applications to manipulate and integrate

data by using SQL. Modified and scheduled report batch queries and

layout to create reports.

. Acted liaison to all vendors, consultants, and staff of doctors.

Created training guidelines and conducted seminars for all end users.

Technical Support 6/1998 to 12/1999

ST/SC Technology Group, Inc New York, NY

. Provided systems-level support and troubleshooting for servers and

desktops

. Setup and Configured windows servers and workstations

. Installed and configured memory, motherboard, modem, hard drives, CD-

ROM drives, floppy drives, Ethernet Cards and modems.

. Trained clients to improve the utilization of new systems.

Education:

Bachelor of Business Art Degree in CIS 1998 - Baruch College/CUNY, New

York, NY

Pursuing for Bachelor degree - WuYi University, JiangMen City, GuangDong

province, China

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