Sales Technician

A position where creative problem solving, a love of technology, and strong

teamwork can be of value in developing and refining systems

Qualification Summary

. Excellent communication skills, able to "bridge the gap" between

technical and non-technical persons

. Diligently work through problems and provide on the spot assistance

. Ability to troubleshoot and resolve complicated issues

. Analyzing clients' existing systems

. Providing training to users of a new system

. Consistently delivers high-quality services to clients

Education

Bachelor of Business, Management Information Systems, Japanese minor

Eastern Washington University. March 2009

Work Experience

. February 2010- October 2010, Onsite technician for Clear, Nexgen Wireless

Key duties: Provide onsite troubleshooting of Clear products and

services; resolve customer complaints concerning technical problems with

the system; maintain accurate records of assigned calls; determine and

order supplies and equipment needed for repairs and/or replacement of Clear

products.

. May 2009- 2010 Computer Sales, Fry's Electronics

Key duties: develop sales relationships and provide the products and

services necessary to meet the customer's needs in purchasing a new

computer and/or accessories; met and maintained sale's goals and quotas.

. 2008-2009 PLUS Facilitator, Eastern Washington University

Key duties: Building lesson plans; Facilitating group learning for

accounting students in the financial and managerial accounting classes;

Coming up with and implementing creative ways to explain difficult

concepts.

Technical Knowledge

. Programming Languages

Visual Basic, Ruby on Rails, SQL

. Software

Microsoft Office 2003 & 2007, OpenOffice.Org, Visual Studio, Google

Documents

. Operating Systems

Windows 2000, Windows XP, Windows 7, Mac OS 9, Mac OS X, Linux, Unix

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