Customer Service High School
Resume:
Charles L Davenport Sr.
**** *** **. **********, ****, 45231
513-***-**** ********@*****.***
Objective
To acquire a career in which I can fully utilize my education, skills, and experience for
personal and company growth, while providing the highest level of customer service,
quality of work and over all professional business image.
Qualifications
Certificate received residential wiring. 19 years pole climbing. 19 years customer
service
Education 1987 - 1989
1987 - 1989 Associates Degree Electronic Engineering R.E.T.S Electronics Institution, Louisville,
Ky. 3.5 grade point average.
1984 - 1987 High School Diploma, Mt . Healthy High School, Cincinnati, Ohio.
Experience
1996 - 2010 Splicer / Adsl technician, Cincinnati Bell Telephone / Cincinnati, Ohio
o Install, maintain and upgrade ADSL (high speed internet) equipment and delivery
systems.
o Install networking both wired and wireless for small businesses and home
consumers.
o Light pc repair.
o Expert knowledge with various test equipment, hand and power tools.
o Run jumpers and performs various test at central office main distributing frames.
o Install or replace line circuit packs at central office switch and at subscriber loop
carrier systems.
o Excellent ability with interfacing with customers to resolve problems, promote
sales of company products and services.
o Able to work in many different environments and weather conditions ranging
from aloft on a pole to an underground vault, inside a fortune 500 business, or in
a customer’s living room.
o Prepare bill for repair or installation work performed.
o Maintains and safely operates company vehicle.
1991 - 1996 Customer Service Technician, Time Warner Cable / Cincinnati, Ohio
o Repair or replacement of any damaged or malfunctioning outside plant facilities,
including trunk cable, aerial or buried drops to customers properties, amplifiers
taps, grounding, and cable box receiver.
o Responsible for keeping decibel and signal to noise levels throughout the plant.
o Monthly sweeps performed for leaking or penetration signals.
o Upgrade, repair or replace cable receivers and educate the customer on its use.
o Collects monies on initial installs or potential disconnects for non payment
o Maintains and safely operates company vehicle.
1989 - 1991 Production Specialist, Harris Semiconductor / Palm Bay, Florida
o Responsible for the operation of all equipment in the etch department.
o Specializing in the wet etch department my major duties include handling of all
etching chemical including but not limited to sulfuric acid.
o Insuring proper temperatures and mixtures of the chemicals.
o Etching of silicon wafers insuring proper depth.
o Upgrade or repair of any machinery in the etching department mechanical or
electronic.
o This job required the ability to work in a clean room environment handling
millions of dollars of products and a government clearance as we made products
that were used to operate the space shuttles.
References Available Upon Request
Contact this candidate