Information Technology Technical Support
Resume:
Daniel Goldman
**********@*******.***
Middletown, NJ 07748
Education
A.A.S. Network Information Technology 2009
Brookdale Community College, Lincroft NJ
Summary of Qualifications
Over 2 years of experience in implementing computer networking, file sharing, and
troubleshooting.
Understanding of Network Security at an administration level.
Thorough knowledge working with Desktops, Active Directory, and various networking protocols.
Extensive experience in troubleshooting desktop and server environments.
Dependable, loyal, diligent professional with solid work ethic.
Solve problems in a team environment.
Necessary communication skills to be proficient with co-workers and customers.
Willingness to learn/train quickly in a variety of environments according to business needs.
.
Technical
Windows XP, Vista/7, MS Office Suite, 2003 Server, Linux, UNIX
Software:
Languages: C++, SQL
Protocols/Standards: TCP/IP, FTP, Telnet/SSH, DHCP, DNS, SMTP/POP3, IEEE 802.11,
VoIP and SIP
Skills and Accomplishments
Troubleshoot a user environment from the software level and hardware level.
Troubleshoot Windows O/S on the desktop and server level.
Ability to perform PC repair and maintenance.
Installation of various network operating systems.
Diagnose and solve various VoIP issues
Top Tech Agent in Department for December ’09
Professional Experience
Technical Support Agent Sept 2009 -June 2010
Vonage™, Holmdel, New Jersey
• Provide Tier 2 Tech Support for a leading VoIP provider
• Troubleshoot Residential and SOHO customer’s TA + Premise Equipment
IT / In House Support 2009
Cherokee Group, Red Bank, New Jersey
• Provide Wide Range of IT Support for a Small Office
• Install, Configure, and Troubleshoot Workstations/Printers
Certification
CWNA: Certified Wireless Network Administrator
CompTIA: Security+, Network+
MCTS: Configuring Microsoft Windows Vista Client
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