Sales Customer Service

Karen A. Greelish

** ***** ****

Salem, NH *****

603-***-**** & E-mail: ******@*******.***

April 10 - June 10 Wakefield Solutions - Pelham, NH

Customer Service Representative

- Communicate with domestic and international customers and sales personnel

regarding orders via the

telephone/fax/email. Processes and expedite quotes, orders and

repairs/RMA's through the factory.

- Resolves any customer billing discrepancies along with compiling sales

data as needed.

- Answer incoming customer and field calls regarding order status,

pricing, and product availability. Simultaneously

enter orders based on quotation while portraying a professional,

friendly, mature and team spirited behavior at all

times towards customers, sales representatives, and employees within the

entire organization.

October 07 - July 09 Astrum Electronics - Atkinson, NH

Inside Sales

Representative

- Extensive interface with customers, manufacturers and outside sales

representatives.

- Maintain and grew customer base.

- Quote, book, update and enter sales orders.

- Expedite new and existing sales orders along with returns through the

factory.

- Track quotes and blanket orders using Excel.

- Prepared/maintained spreadsheets, answer phones, invoicing, data entry

and other clerical duties.

September 05 - October 07 Salem School District - Salem, NH

Support Assistant - Mary

A. Fisk School

- School office support including: answering phones for secretary, typing,

preparing spreadsheets and other clerical duties.

March 97 - March 01 Alpha Industries, Inc. - Woburn/Haverhill,

MA

Distribution Specialist

- Heavy interface with customers, distributors, field sales representatives

and internal personnel.

- Quote, book, update and status distribution orders, insuring that the

orders are within company policies and

procedures, resolve all variances in a timely manner.

- Monitor design registrations, authorize and track ship & debit requests.

- Prepare and process stocking packages and bi-annual stock rotations in

accordance with the distribution agreements.

- Observe all return product requests and work with accounting departments

to insure resolution of credits, invoices, etc.

- Provide constant training to the Alpha field representatives and internal

sales force on all facets of distribution.

- Prepare and distribute Point of Sale and Inventory reports to the Alpha

field representatives and internal sales force.

Jan 88 - March 97 Alpha Industries, Inc. - Woburn, MA

Inside Sales

Representative

- Heavy interface with customers, field sales representatives and internal

personnel.

- Handle sales worldwide for the component product lines and Midwest for

the semi conductor product lines.

- Assist in forecasting.

- Develop new business opportunities and contacts.

- Direct and support field sales representatives.

- Provide and track quotes and samples.

- Respond to customer inquiries regarding catalog, standard parts, price

and delivery.

- Quote, book, enter, update and status domestic & international prime and

return sales orders.

- Coordinate customer requests with the Business Unit and factory.

Troubleshoot customer problems.

- Train new inside sales representatives.

Software: Proficient in Microsoft Office, MSWord, Excel and

Outlook. Various mainframe software.

References: Furnished upon request.

Contact this candidate