Customer Service Sales

Mr. Dana A. Gagnon

COMPUTER KNOWLEDGE:

. Proficient in all Windows-based computer systems including Windows

NT, 2000, XP, Vista, and Windows 7 operating systems. MS Office

****, ********* **** *etworking knowledge. All of MS Office

applications including PowerPoint and Outlook. AutoCAD, ProgeSoft,

some Adobe, Paint Shop Pro XI-XII-XIII, Macromedia Homesite,

Dreamweaver, Adobe Contribute, Filemaker Pro, Lotus Notes, HTML

Coding, Seibel, Oracle, and some UNIX experience.

GENERAL SKILLS:

. Excellent organizational and communication skills. Ability to

interact effectively with all levels of management.

. Possesses strong work ethic with the ability to grasp new concepts

and adapt easily to all types of work environments.

. Technically proficient in all Windows based applications and

general Help Desk issues.

. Ability to learn new applications, advanced techniques, and become

proficient in a short amount of time.

EDUCATION:

9/89 - 5/92 WENTWORTH INSTITUTE of TECHNOLOGY, Boston, MA

Majors; Computer Aided Design/Mechanical Drafting and Industrial

Design, GPA 3.0

PROFESSIONAL EXPERIENCE:

4/05 - Present TEMPORARY/CONTRACT ASSIGNMENTS, SELF-EMPLOYED, MA/NH

. Customer Service and Inside Sales for an ISG company, Taking

orders, vendor interaction, and data entry.

. Lowes Customer Service and Sales for Building Materials

. Technical Support and Customer Service for an inbound call center

. Pricing Associate, markdowns, price changes, and merchandising.

. Home and Home Office Network setup, Technical Support, Desktop

Setup, and Software Training. Employed as an on-call over flow

technician.

. Self Employed Contractor, Carpenter. Landscaping, Landscape

Construction, Residential Renovations.

. Web Designer, Graphic Arts, Sales; Analysis, Setup, Design and

Maintenance for personal and business Web Sites.

. Laborer, Site Excavation, Contracting, Assisted in daily operations

of Residential and Commercial Site Excavation.

. Recruiter for an Engineering Staffing Corporation. Selecting,

screening, and qualifying candidates for Contract and Permanent

employment opportunities.

. Client Care Specialist, Sales/Customer Support, answering product

specific consumer questions and taking reservations for the

Automotive Industry.

. Customer Service Representative, Data Entry, Contract inquires and

solutions. Outbound and inbound Sales/Customer Service for

Staffing and Employment Solutions' though Seibel, Oracle, and real-

time Web-Based database software. Data entry, miscellaneous

desktop support, web based application support and instruction.

11/02 - 4/05 HOME DEPOT, Leominster, MA

Department Manager, Building Materials; 10/04 - 4/05

. Manage monthly theft and fraud reports to manage Shrink.

. Train associates in monthly product knowledge of new items, store

procedures, and policies.

. Maintain a standard profit margin while keeping inventory to a

minimum.

. Work with Assistant Store Managers in daily needs.

. Manage markdowns and customer relations when situations arise.

HOME DEPOT, Leominster, MA

Sales Associate; 11/02 - 10/04

. Assisting customers with selecting items for all types of

construction and home improvement tasks.

. Manages sales, organize deliveries; assist in reconciling customer

specific problems.

. Responsible for department specific annual inventory.

8/01 - 11/02 SELF-EMPLOYED, Northeastern, MA

Contractor - Renovations, Construction, and Landscaping

1/01 - 8/01 EMERGENCE CONSULTING, LLC, Lincoln, MA

Administrative Assistant

. Assistant to the Partners of the firm including all Executives, and

the President.

. Responsible for fulfilling all needs from presentations to

scheduling including all necessary arrangements.

. Short deadline fulfillment for all that is needed.

. Other responsibilities include editing extensive PowerPoint

Presentations, Activity Coordination and Expenses.

. Flexible coverage for all front office duties.

. Coordination of recruiting for all departments.

Contact this candidate