Analyst Support

Michael B. Levy

**** **** *** *****

Avenue 516-***-****

New Hyde Park, E-mail

New York 11040 ********@*****.**

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Functional Dedicated Production Support Analyst with extensive

Summary background in Enterprise Systems job scheduling,

report distribution, FTP and NDM, problem

resolution, program migration, data backup/restore,

disaster recovery.

Employment 03/2010 - 06/2010

Adecco Staffing Group, N.Y.

Production Support Analyst

Temp position at Scholastic Inc.

Responsible for Control-M Enterprise job

scheduling, creating Verizon Total View change

control/trouble tickets and monitor web sites with

Gomez software, error log analysis, problem

resolution and performance reporting.

Career Directions Staffing, Westbury, N.Y

Provisioning Tech

Temp position at Cablevision's Broadband Service

Center.

Responsible for manually provisioning Optimum high

speed modems using Unix commands and web based

applications and scripts.

Error log analysis and problem resolution.

1998- 008

Alliance Bernstein, New York, N.Y.

Production Support Specialist

Control-M and CA-7 Enterprise job scheduling and

report distribution.

FTP and NDM file transmission administration.

Mainframe and client/server program migration,

version control, error log analysis and problem

resolution.

Backup, restore and disaster recovery testing -

mainframe and client/server systems.

OS: MVS, VM, Windows, UNIX(LINUX). Applications:

BMC-Control-M and Control-D, LDAP, putty, telnet,

Remedy, Veritas-Netbackup, FDR-ABR, CA-1, CA-7,

CLIST, JCL, Rumba, CA-Dispatch,

CA-Endevor, Connect-Direct, Outlook, Excel, Access,

Word. EXPOSURE TO scripting, REXX, SQL, PERL.and

XML

1995-1998 Master Card

International, Lake Success, N.Y.

Production Support Analyst

Mainframe Tech Support. CA-7 Job scheduling, JCL,

Utilities. Data backup and recovery, disaster

recovery testing, file transfers and problem

resolution.

1995-1995 St.

Luke's-Roosevelt Hospital, Secaucus, N.J

Tech Support Analyst

Mainframe Tech Support. CA-7 Job scheduling, abend

resolution, data backup and recovery and Control-D

report distribution.

1994-1995

Mobius Systems, New Rochelle, N.Y.

Level 1 Software Support

Software support for Mobius Software Report

Distribution software.

1985-1994

CitiBank, N.Y.

Tech Support Analyst

Mainframe tech support. MVS, VM, Utilities and JCL.

CA-7 Job scheduling, Problem resolution and

program migration.

Clist and ISPF panel development and maintenance.

Data backup, restore and disaster recovery.

1968-1985 Chase

Manhattan Bank, Lake Success, N.Y.

Computer Operations

Reports Distribution, tape librarian, I/O Control,

MVS Console Operator, Shift Supervisor, MVS

Technical Support Analyst

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