Customer Service Supervisor

Rose Glinowiecki

**** ** ***** ***** ***. • Parkville, MO. • 64150 • 816-***-****

JOB OBJECTIVE

To pursue an ongoing career in transportation/warehousing utilizing the

experience and knowledge gained through past employment, emphasizing

upward movement in my profession. A team player not afraid to go the

extra mile for positive results.

SKILLS SUMMARY

Supervisory : Supervised teams of employees from 2-40.

Customer Service: Instructed customer/passengers on

procedures/policies/products.

Leadership: Able to lead employees to success in higher

productivity and customer service.

Decision Making: Ability to access situations for degrees of

priority.

Multi-tasking: Able to prioritize activities.

Communication: Ability to communicate effectively and

accurately with pertinent information.

WORK EXPERIENCE

Recruiter/Office Administrator - Palmentere Bros., Kansas City, Mo July

2010 to Present

1. Recruiting drivers for over the road positions.

2. Ordering office supplies, truck stop guides, cat scale

pamphlets, etc.

3. Acting as liason between drivers, dispatchers, and operations.

4. Ensuring cdls, physicals, and recertifications are kept

current and updating data in personnel files and computer.

5. Making reservations for transportation, lodging, pre-

employment/random and post accident drug screens and

physicals.

6. Updating/issuing comdata cards, rider authorizations.

7. Preparing orientation supplies and conducting the WELCOME

portion of the orientation.

8. Handing out permit books, ensuring all permit books are

current, ordering permits when necessary.

9. Signing off on all new drivers files and ensuring all forms

and information is correct and current.

Operations Supervisor 3rd shift - Crown Temp Services (Penske

Logistics) Kansas City, MO 2010

1. Dispatched loads to the GM plant on a timely basis.

2. Pulled records for the daily loadbacks on a nightly basis.

3. Answer driver questions on payroll, logs, set up training

such as SSOT, physicals, drug screens,etc.

4. Performed log audits, seperated paperwork, answered phones,

logged in OTR drivers, data entry, updated route

information in the computer and on the loadback board.

5. Worked closely with the warehouse supervisor, plant liason

and other of site warehouses to ensure parts were

delivered correctly to prevent plant shutdown.

6. Accessed equipment at the repairs facility and delivered it

when necessary, sidelined defective equipment and

replaced it with backup equipment.

PM Vault Teller - Armed, Loomis Armored Service, Riverside, Mo. 2007 to

2010

1. Supervice the closing of the vault, setting of alarms.

2. Ensure the accuracy of the vault balance sheet on a

nightly basis.

3. Made sure all closing procedures are followed to ensure

safety of co-workers, equipment, the facility and liability.

4. Notified proper management personnel of problems with

closing procedures.

5. Check in routes using proper procedures and verification.

Supervisor Transportation Security Officer, Firstline Transportation

Security, Kansas City, Mo.

2002 to 2006

1. Supervised screening teams at checkpoints ensuring

proper procedures were being followed.

2. Secured equipment, paperwork and checkpoint at the end of

the shift.

3. Addressed passengers, screener, and airline personnel

questions regarding the screening process.

4. Made sure all training certificates were kept up to date.

5. Check passengers' tickets to ensure that they wer valid and

to determine whether passengers have designations that

require special handling, such as providing photo

identification.

6. Closed entry areas following security breaches and reopened

when secured.

7. Decided whether baggage that triggers alarms should be

searched or should be allowed to pass through.

8. Directed passengers to areas where they can pick up their

baggage after screening is complete.

Parts Analyst/Dispatcher/Warehouse Supervisor, Penske Logistics, Kansas

City, Ks 1994 to 1999

1. Parts analyst and customer service to General Motors

plant in Kansas City, KS and Oklahoma City, Ok.

2. Responsible for the accurate cross dock unloading and

loading and dispatching of freight to the correct plants,

warehouses, rail yards, and kitting facilities.

3. Adhered to safety policies/procedures to ensure all

employees were in a safe working environment.

4. Audited driver's logs and time sheets for accuracy in daily

records.

5. Collected all pertinent faxes and reports and distirbuted

them accordingly. Also maintained and accurately faxed

suppliers the daily parts requirements.

EDUCATION & TRAINING

Diploma, Platte County R#3 High School, Platte City, Mo.

Industrial Hygiene courses, Maple Woods Community College, Kansas

City, Mo.

RELEVANT COURSEWORK

§ Interactive Management

§ Supervisor Training

§ Substance Abuse Certificate

§ 40Hr Hazwoper

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