Manager General
Resume:
Ella Alexander
Panama City Beach, FL.
32408
Phone 850-***-****
Email abie2e@r.postjobfree.com
Objective
My goal is to work, excel, and progress in a long term and stable
environment with an aggressive company.
Qualifications
. Multi-year experience as General Manager at hotels up to160 rooms.
. Proven record of increased revenue and bottom line increases through
effective management of property assets and human resources.
. Extended Stay Experience managing the mix of local, business, and
contractor guests with emphasis on their comfort and satisfaction.
. Multi-Franchise Experience, working with Hilton, Cendant, Choice
Hotel, and The Resort Collection properties.
. Twenty Plus years working all aspects of front office operations from
budget preparation and implementation, outside sales, front desk
sales, food management, guest satisfaction, housekeeping and
maintenance, and all aspects of human resources.
. Ability to Communicate Owner's Vision to achieve and exceed
expectations and goals for the property or properties.
. Willing to Relocate and travel if needed.
Employment
May 2008 thru December 2009
The Resort Collection of Panama City Beach, Fl. Assistant
General Manager of Sleep Inn. I was in charge of the opening of
the new Sleep Inn of Panama City Beach.
Then promoted to Night Manager for all seven resorts (1000 +
units). The resorts consist of privately owned condos with mix
of short and long-term guests.
January 2008 thru April 2008
Camille's Sidewalk Caf Panama City Beach, Fl. Manager of
restaurant with 8 employees.
February 2007 thru December 2007
Valu-Lodge Panama City, Fl. General Manager of 160-room hotel
with 25 employees. Mix of extended stay and daily guests at a
destination property.
December 2005 thru January 2007
Days Inn Forsyth, Ga. General Manager of 121-room hotel with 22
employees. Mix of weekly and daily guests at an interstate
location.
Employment (cont.) Ella Alexander
Managed all aspects of operations while preparing hotel for
sale.
Achieved the first "A" rating along with a double-digit revenue
increase for this property.
May 2004 thru December 2005
JAZ Communications Forsyth, Ga. Operations Manager for family
run company.
May 2002 thru May 2005
Hampton Inn Forsyth, Ga. Asst General Manager of 123-room hotel
with 30 employees. Duties were the same as GM.
March 2000 thru May 2002
Inn Ambassador Forsyth, Ga. General Manager of 66-room hotel
with 22 employees.
Computer Programs
IBM compatible. Microsoft Word, Excel and other office software.
Various Front-end systems
Education
Reidsville High - Diploma; Swainsboro Tech - Secretarial;
Savannah Cont. Ed. Center - Lotus III; Savannah Tech - Executive
Secretarial
Certifications
System 21 Training - Hilton
Customer Really Matters - Hilton
Hilton Hhonors - Certificate of Achievement
How to Handle People with Tact and Skill
How to Supervise People - Fred Pryor Seminars
Diploma Power Tools - Hampton Inn and Suites
Hilton Ultimate Service Training Program - Hilton
TripRewards - Cendant
Certificate of Completion MyPortal for General Managers -
Cendant
Strategic Training for Exceptional Performance - Days Inn
General Managers
TripRewards Edesk Certification.
Certificate of Completion Beginner's Guide to RFP. - Cendant
REFERENCES AND SALARY REQUIREMENTS AVAILABLE UPON REQUEST.
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