Customer Service Manager
Resume:
Gwendelyn England
***B West Loockerman Street Dover, DE 19904 (302) 363-
3464
****************@*****.***
Professional Objective:
To obtain a position where extensive experience and expertise as a Customer
Relationship Manager, Administration, and Marketing will be utilized and
challenged.
Summary of Qualifications
. Strong communication skills gained from studies in human resources,
management, business ethics, sales and marketing, and entrepreneurship.
. Demonstrated administrative knowledge and procedural processes that
reduced redundancy, improved accuracy and efficient, and achieved
organizational objectives
. Strong customer service experience- Interacted with the public in
person and over the phone in a pleasant and helpful manner; resolved
customer's complaints.
. Exceptional clerical experience - Answered phones, filed, record
keeping ability, handled help desk and internal inquiries.
. Time Management - Scheduled work assignments to assure they were
completed on time and to meet deadlines; able to work independently and
coordinate services.
. Supervisory experience as in assigning tasks / duties; coordinated
services and fundraising expertise.
. Proficient in Microsoft Office Word, Excel, PowerPoint, and Outlook
Employment History:
Delaware State University, Dover, DE June
2009 - September 2010
Telecommunications Specialist
. Responsible for the day-to-day telephone and related
equipment services for a campus or agency with complex
telecommunication systems.
Bank of America Newark, DE July 2006
- Present
Customer Relationship Manager
. Primary duties include developing measurable strategic
plans to foster card program expansion, developing
effective marketing & communication plans, & applying card
program best practices to ensure offerings and support
meet and/or exceed client expectations.
MBNA America Newark, DE June 2004 - August
2004 Summer
Intern Training Program
. On-the-job experience that provided insight in the
corporate world.
. Handled credit/debit card and deposit accounts and
provided assistance to
Managers-in-training in educating and training of new
hires.
Education
Delaware State University Dover, DE September
2002-May 2007
. Bachelors of Science, Management
. Concentration in Marketing
Representative Accomplishments
. Won the "Entrepreneur of the Year" Award for Small Business
Development Center
. Proven track record of accurately completing research, reporting,
information management, marketing, and business-development efforts
within budget requirements for the ETA Iota Chapter of Tau Beta Sigma
National Honorary Band Sorority, Inc.
. Chapter Alumni Secretary (2006-2007)-Maintained compliance and
communication with other alumni of the organization and active
members.
. Chapter Treasurer (2004-2005)-Coordinated all monetary transactions
internal and external, maintained vital budget analyses of chapter and
provided reports to National Headquarters.
. Chapter Recording Secretary (2005-2006) - Recorded weekly minutes and
provided necessary adjustments to daily activities. Coordinated
fundraising activities for the DSU Band.
. Chapter Corresponding Secretary (2006-2007) - Responsible for all
chapter correspondence. Read correspondence at the president's request
and maintained current records of chapter members' names and
addresses.
References
. Dawn Outten Team Manager, Bank of America(2009-present) (302)
270-0721
. H. Wade Johnson Director of Bands, Lincoln University (803)
290-8181
. Christine Andall-Bennett Customer Service Sr. Account Manager
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