Customer Service Software

Matthew Comer

*** *. ***** ***, ************, AR 72701 870-***-**** ********.*****@*****.***

Objective My objective is to attain a position in which I can utilize my

knowledge and passion for computer systems and strong sense of

customer service for the benefit of my customers, team members,

and employer.

Experience IT Specialist

August 2010 – Present BCS, Springdale, AR

Primary responsibilities include design development of company website.

Developed and tested web applications for internal processes.

Maintained and administered network environment, solved user problems

and repaired hard ware malfunctions.

Computer Repair Tech

February 2009 – August 2010 Fayetteville Public Schools, Fayetteville, AR

Diagnosis of computer problems and implementing repairs. This also

extended to printers, Elmos, Smart Boards, and other equipment as

needed such as iPods.

Virus removal using software removal tools, or backing up data and

reformatting the hard drive. Reinstallation of operating system and

preparing it for redeployment.

Solved many problems through email, phone calls, or remote desktop

sessions.

Wrote process and how to manuals when implementing new software or

procedure.

Deployed new equipment and setup the equipment in various labs and

computer carts.

Maintained a high level of customer satisfaction.

Electronics Store Associate

September 2008-February 2009 Target, Fayetteville, AR

Answered customer questions on how electronic equipment functioned.

Offered advice on how to better utilize equipment for home networks and

entertainment centers.

Maintained a high level of customer satisfaction.

IT Tech Analyst

July 2007 – September 2008 Kerusso, Berryville, AR

Implementation of an Employee Resource Program called Vantage.

Database management of Vantage, troubleshooting and upgrading.

Built reports to reflect activity within Vantage, using SQL presented in a

HTML page.

Trained the Credit, Customer Service, and Shipping Departments on how

to use the new program to accomplish their objectives. Authored

documentation for those departments to use as reference material and a

training resource for new hires.

Education North Arkansas College, Harrison, AR

Graduated December 2007 with an Associate of Arts Degree

Was listed on the Dean’s list in 2007

A+ Certified

MCSA + S pending

Skills Software

Database: Microsoft SQL Server and MySQL

Operating Systems: Microsoft Windows XP, Microsoft Windows Vista,

Microsoft Windows 7, Microsoft Server 2003, Microsoft Server 2008,

Macintosh Tiger, Macintosh Leopard, Macintosh Snow Leopard, and

Linux Ubuntu.

Applications: Microsoft Office, Norton Ghost, Bluefish, Norton Security

Suite, Microsoft Expression Web 4, Bert’s Boot Disk, PC Check, and

various problem solving software applications.

Languages

Proficient in: PHP and HTML

Familiar with: Microsoft Visual Basic, Java

References

Personal References

Jyllian Martini 479-***-**** *******.*******@*****.***

Joy Glasser 479-***-**** ***.*******@*****.***

Jessica Butterfield 870-***-**** ************@********.***

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