Customer Service Manager

MARK DAVIS

**** ** ******* ***. *****: ***

***-****

Gresham, OR 97030

E-mail ********@*******.***

HIGHLIGHTS OF QUALIFICATIONS

. 5 years experience Operations Manager

. 12 years experience in distribution management

. 20 years experience in purchasing

. 25 years experience inventory control

. 5 years of customer service management

. NW Regional IT Liaison in charge of computer system hardware

and training

. Oversaw warehouse inventory in excess of 20 million dollars

SKILLS AND ABILITIES

. Skilled in "Lean Manufacturing and Just in Time" practices

. Negotiate pricing and bid contracts

. Apply cost analysis theory

. Issued and responded to Request for Proposals (RFP's)

. Excellent communication skills written and verbal

. Comprehend, Apply and Communicate technical information

. Able to communicate effectively with people at all levels

. Trained and developed purchasing, sales and customer service

staff

. Able to create and analyze re-order, MRP/ERP reports

. Skilled in budgeting and forecasting including new products

. Proficient with Inventory Control Systems and Procedures

. Monitor A/R and A/P to ensure proper pricing and payment

. Proficient in many computer programs including ; Mass 90, MS

Word, Word perfect, Excel,

PowerPoint, Great Plains, Oracle, Outlook

and Internet Research

WORK EXPERIENCE

Bartender Sam's Hideaway

2010-present

Purchasing Agent Townsend Farms 2007-2009

Purchasing/Storeroom Supervisor Avex Aviation Painting 2005-2007

Customer Service Rep. Tube Specialties

2005-2005

Purchasing/Distribution Manager JB Dental Supply

1993-2004

Purchasing Assistant Willamette Dental

1989-1993

Warehouse Manager/Sales Marshall Ind.

1985-1989

Petty Officer 2nd Class US Navy

1980-1985

EDUCATION

Computer Courses MT. Hood Community College

2005

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