Customer Service Training
Resume:
Matthew Howard
***** * ******** *** • Kansas City, MO 64157
abidxb@r.postjobfree.com
Objective Statement
To obtain a position where my diverse business and technical skills contribute to the success and growth of the
organization
Summary of Qualifications
Congenial and enthusiastic contributor and supporter of team goals
Knowledge of office practices and procedures
Displayed effective writing skills by authoring tests for systems evaluation
Excellent analytical, organizational and communication skills
Proven ability to prioritize and handle multiple tasks in a challenging environment
Able to quickly identify issues and implement solutions
Education and Training
Ashford University, Clinton, IA
Bachelor of Arts, Business Administration, February 2011(last course)
GPA 3.8
Additional Training/Certifications
WARSIM functional training at Lockheed Martin facility
Joint Technology Integration Laboratory Certification
UAV Operator Course- Hunter RQ-5A, 96U Course
Computer Skills
Windows Vista, Windows XP, Windows 7, Mac
PowerPoint, Word, Excel, Publisher
Basic computer hardware assembly and component/device replacement
Learns new software applications quickly
Other Skills
Types 45 WPM and excellent 10 key calculator skills
Employment Experience
Cubic Applications, Ft. Leavenworth, Kansas 2008 - Present
Systems Analyst II
Provided system analyst support to simulations technician
Conducted systems engineering and on-site integration/operation to provide system capability at testing
events and exercise locations
Installed and configured interface among systems
Translate mission requirements and information into solution using simulation equipment
Planned, scripted, and supported operational tests, exercises and experiments
Conducted technical familiarization training for users worldwide and installing at scheduled locations
worldwide
Cubic Applications, Ft. Leavenworth, Kansas 2005 - 2008
Computer Operator IV
Assists in setting up and operating end user support program for major applications in support of specific
projects
Set up overall user training programs, particularly for complex applications
Provided on-going training and support to ensure that programs are being used effectively, but also for
litigation support and office automation applications
Preformed help desk functions – responding to clients concerns, installing and troubleshooting litigation
support packages on user desktops, and coordinating support with support contractors and staff
Contract Freighters Inc., Joplin, Missouri 2005 - 2005
Truck Dispatcher
Daily use of customer service skills, team building, communication and decision making skills
Responsible for call intake and vehicle routing
Multi-tasked in a high pressure environment
Responsible for deployment and return of vehicles at the operations site
United States Army, Worldwide 2001 - 2005
UAV Operator
Execute the initial takeoff and final landing phases
Integral part of all mission planning, takeoff and landing sequences, and crew coordination aspects of
UAV flight
Adaptability to three-dimensional spatial relationships
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